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mattress moping

I just researched and bought online from Argos, a Silentnight mattress for £359. Having already unwrapped from it's sealed plastic I immediately realise it is unsuitable, as it's too firm for me and it's uncomfortable; there is very little "give" in it upon laying on it and I feel it's far more firm than it's advertised "medium firmness". Do I have rights to asked for an exchange or refund now I've unwrapped it?

Comments

  • Most mattress 's feel firm at first, if it felt medium to begin with, it would soon give and feel very soft.

    Not sure about your rights as you've now unwrapped it.
  • ThumbRemote
    ThumbRemote Posts: 4,753 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You can return it under the CCRs. The cost of returning it is likely to be down to you. You have 14 days to notify Argos of your intention to cancel and return.

    Presumably you still have the wrapping - just put it back on.
  • RichardD1970
    RichardD1970 Posts: 3,797 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Presumably you still have the wrapping - just put it back on.

    Easier said than done if it one of the rolled, vacuumed packed ones.
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