Excel Parking and Rossendales letter....

micwil

Hello

I have read the newbie information above but my query falls between the different sections slightly.

We received a parking fine from Excel Parking in December 2010 for overstaying in a retail car park. The reason for our overstay was the fault of the shop so I emailed an appeal to Excel Parking that day. We received a 'read' notification from Excel but that was it. For the last 4 years, we have never received a reply to our appeal or any other piece of correspondence either by email or letter from them until today!

We have today received a debt collection notice from Rossendales Collect saying that the debt has been passed to them and I have 7 days to pay £150. It also says I have ignored previous requests for payment, but aside from the original parking notice, I have never been sent any requests for payment (not that I intended to pay anyway)

I just have a few questions that I couldn't see answers to in the newbie thread.

1) As my ticket was pre 2012, I assume that the POPLA information does not apply?

2) Should I be contacting either Excel or Rossendales to say I've never had any more correspondence from Excel?

3) Should I be contacting Excel as I did not receive a reply to my original appeal?

4) Should I just be ignoring the letter received today?

Any help is greatly appreciated.

Michelle x

Dee140157

Unfortunately since you appealed on the day you received the ticket, you outed yourself presumably as the driver, and they have 6 years in which to chase the driver.

However since you never received a response to your original appeal, this is a cause for complaint to the BPA especially as they are now chasing it 4 years later.

Do you still have evidence of the original read receipt?

I would not be responding to Rossendales at all. The only one you should be dealing with is Excel. I would be tempted to send them a second "first appeal" demanding that since they did not reject or accept your first appeal then you expect them to look at this new appeal and cancel the charge or issue you with a POPLA code so that you can appeal further.

Again if you have any evidence of visit to that shop from that day, then if still in existence, go back to shop and demand they arrange a cancellation! It is still possible from their end. And if you are a regular customer then point this out to them.

ColliesCarer

Hi Michelle,

Need a little more information to be able to advise.

Was the parking charge a windscreen ticket or a postal notice sent to the registered keeper?

Was the driver identified when you appealed or did you appeal as keeper?

The advice will be different depending on whether you have appealed as keeper or whether you have named the driver.

Edit: Apols for the x-over Dee - comp playing up

Dee140157

I often cross over too. I am only assuming since they responded to windscreen ticket, since that was a rookie mistake, the OP probably made the rookie mistake of saying I.....

ColliesCarer

@Dee - I hadn't seen your response before I sent mine - comp doesn't appear to be keeping up with new posts quickly enough. I think your assumptions (and hence your advice) are probably correct.

micwil

Hi

Thanks so much for the advice, it's much appreciated. It was a windscreen ticket. We were 10 mins late back to the car and the parking attendant had only just started writing the ticket when we got to the car. They had only written the first letter of the reg number, we tried explaining that it was the shops fault that we had received the ticket but the attendant was having none of it.

They have our name from the appeal that I emailed them as it requested name and postal address for correspondence details (not that they have bothered to use it until today!)

I still have my original appeal email, the read receipt from them, a scanned copy of the parking ticket as well as scanned copies of the till information showing that we were delayed in the shop through no fault of our own. We did ask the shop if they could do anything originally but they said that the parking company were a separate private company and there was nothing they could do apart from provide till information. They are not the only shop on the retail area, so I assume they do not employ the company themselves.

I can see now that it was a rookie mistake to give my details but I was much more naive about these things at the time, I'm trying to be much more clued up these days!

Michelle xx

Redx

ignore the debt collectors, but do not ignore any LBC or MCOL paperwork

Dee140157

I have just seen that POPLA does not apply for tickets pre 2012, so do not think you can actually ask for that. Apologies for mis-information in previous post.

Since POPLA does not apply pre 2012, my inclination is to say ignore it all.
Do not respond to Rossendales.

Complain to BPA about never getting a response to original appeal.

And read up on how to fight if a LBCC pops through the door at some later stage.

This is clearly a fishing exercise of old PCNs going on from other recent posts, so I think it unlikely they will take you to court after 4 years. However be prepared just in case. It is good that you have all the original evidence.