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Bank charges, next step?

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Hi, I'm new to this forum and wondered if anyone can help?

All the info I've googled about reclaiming bank charges is really old. I wrote to the bank to try and reclaim charges amounting to just over £4000. I got a call within a couple of days to say they have investigated it and I'm entitled to £300 as I was mis sold an account upgrade a couple of times etc (I'm sure he was trying to baffle me with !!!!!!!!!) I asked for this to be put in writing before I accepted anything.

So whilst I'm waiting for that, has anyone gone to the next step.. A more demanding letter? Court? Ombudsman?

Any help would be greatly appreciated.

Thanks

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