Homeserve cancelled an appointment

Bantex_2

DELETED USER wrote:

Make sure you keep track of all the time you have had off work and how much it is costing you as unpaid leave. Doesn't matter if you are taking it as holiday, you can still claim it back and then just take it as unpaid later.

Homeserve owe you your hourly rate for all the time you have taken off when they didn't turn up or were unable to fix the problem, beyond the first day. They also owe you interest on that money until they pay up.

You are just making that up.

HomeServe_company_representative

Hi User X

I’m really sorry we didn't hear from you as we’d like to investigate what is happening with the status of your claim. Having read your latest post I’m sorry to hear of the parts and appointment delays you’ve experienced. We’d like to try and help get things back on track to repair your boiler if we’re able to.

If you’re happy to get in touch please find our contact details on our profile page.

Many thanks and we hope to hear from you soon.

Kind Regards,

David
Here To Help Team
HomeServe

[Deleted User]

Bantex wrote: »

You are just making that up.

It's the same as if you were waiting for a delivery that never arrived: http://www.moneysavingexpert.com/shopping/delivery-rights

They caused you to take extra time off work. You are not obliged to take that as paid holiday, you can take it unpaid and claim your wages back from them.