units not fit for purpose

kitz123

Trading Standards are not interested as it is a civil matter. Same with Environmental Health. I have a meeting with CAB on Monday face to face although I have been in contact with them by phone. I will have to take him to the small claims court. I will send a Letter before Action on Tuesday and then start court proceeedings. Not sure if the local paper would like to get involved with this matter...small town. Thanks for your help.

keyser666

kitz123 wrote: »

Trading Standards are not interested as it is a civil matter. Same with Environmental Health. I have a meeting with CAB on Monday face to face although I have been in contact with them by phone. I will have to take him to the small claims court. I will send a Letter before Action on Tuesday and then start court proceeedings. Not sure if the local paper would like to get involved with this matter...small town. Thanks for your help.

If you need any more advice on small claims and the like pop back, keep us updated

kitz123

thank you so much. I will let you know the progress if any? How do I do that? Do i just continue posting messages on here and assume you will read it...? Or, do I contact you directly?

LilElvis

kitz123 wrote: »

thank you so much. I will let you know the progress if any? How do I do that? Do i just continue posting messages on here and assume you will read it...? Or, do I contact you directly?

Just add another post onto this thread with any other questions and it will automatically bump it back to the top of the page so that others will see it and respond.

notrich

I had a similar experience with my bathroom.

I allowed the tradesman several attempts to rectify the errors, then asked for a refund for the shoddy workmanship. The trader refused to reimburse me.

I sourced a reliable trader off the Trading Standards own list of Approved Traders, got an independent report then obtained 3 quotes from 3 more tradesmen from the list and chose the cheapest.

Then I wrote a Letter Before Action explaining everything that had happened, even though we both knew all this. I explained that I had sourced the cheapest quote and gave him 14 days before I would file a court case.

The trader paid up at the last minute.

All along I was advised by Consumer Direct; they did refer the case to my local Trading Standards Office, who were enormously helpful. The Expert Report was a key factor in the case as it evidenced all my complaints. A judge would look for this evidence.

The whole process was time consuming and stressful, but I was cheered by the fact that the trader and his associates became well known to TS, and also to the other traders who saw their work first hand.