My chairs were re-sold!

dustysandals

Actually they were my daughters! Bought 4 beautiful oak dining chairs, paid for in full, with £5.00 extra for delivery.

The day arrived, no chairs. After contact, we were informed they were sold again, even though they had a SOLD sign on them.

I asked the shop to get them back, they said how?

The man came in with £100 cash, and a large car (I don't think so!?).

They refunded the money and said it was an accident.

I reminded them that:
It was breach of contract.
They had responsibility for holding the items.
Their staff (voulnteers or otherwise) were bound by "duty of care".

They shrugged their shoulders.

Unfortunately, it cost them £5000.00, which was put into that charity, in my will. Yes I know that others shouldn't suffer. Not on my concience ... they screwed up, and I might change my mind when I cool down, but I can' see that happening anytime soon.

ThumbRemote

I assume this was a charity shop, and that this is a vent rather than a consumer rights question.

jacques_chirac

What is so unbelievable about someone collecting 4 chairs in a car? They made a mistake, hopefully they have apologised. Your reaction is over the top, and comes across as throwing your dummy out the pram.

Johnnytwostep

over exaggeration somewhat to a mistake.
not just throwing the dummy out, the toys, covers, clothes and everything else in the pram

halibut2209

If they even have a pram. It might have been sold to someone else by mistake.

lucy03

dustysandals wrote: »

They refunded the money and said it was an accident.

I reminded them that:
It was breach of contract.
They had responsibility for holding the items.
Their staff (voulnteers or otherwise) were bound by "duty of care".

They shrugged their shoulders.

Unfortunately, it cost them £5000.00, which was put into that charity, in my will. Yes I know that others shouldn't suffer. Not on my concience ... they screwed up, and I might change my mind when I cool down, but I can' see that happening anytime soon.

I'm sure that the volunteers were very responsive to your lecture regarding their duty of care. They have a legal obligation to refund your money and they've done that. IMO it's not an entirely unreasonable mistake they've made, especially taking into account that running a charity shop with volunteers does have a very different dynamic to a retail shop with full-time paid staff.

In general a lot of those volunteers will likely be really passionate about the cause and are doing their best to help it. Perhaps the man who purchased the chairs will leave them £5,000 in his will, so they've made a decision which doesn't cost them anything.