trojan removal

ktj

Hi, Scanning with malwear bites and superantispywear tells me my computer is infected with 2 Trojans, but neither of these progs. can remove them. Can anyone suggest what else I can try?? Many thanks to anyone who can help. kje.

Nodding_Donkey

Have you run malwarebytes in safe mode?

ktj

Hi noddingdonkey, No I haven't run malwearbites in safe mode. Not sure how to get into safe mode. I would be very grateful to anyone who can explain how to do this. Again thanks in advance to anyone who can help!

matttye

ktj wrote: »

Hi noddingdonkey, No I haven't run malwearbites in safe mode. Not sure how to get into safe mode. I would be very grateful to anyone who can explain how to do this. Again thanks in advance to anyone who can help!

Restart your computer and press and hold F8 on the keyboard as your computer starts.

I presume you're running Windows.

esuhl

^^ That should definitely help. Run Malwarebytes and your antivirus in safe mode.

If you still have problems, I've found the Avast Rescue CD usually gets the computer usable again. You boot directly from the CD so it bypasses any malware on your PC.

http://www.avast.com/en-us/faq.php?article=AVKB114

Laz123

esuhl wrote: »

^^ That should definitely help. Run Malwarebytes and your antivirus in safe mode.

If you still have problems, I've found the Avast Rescue CD usually gets the computer usable again. You boot directly from the CD so it bypasses any malware on your PC.

http://www.avast.com/en-us/faq.php?article=AVKB114

Or set Avast to run a boot scan so it scans in dos.