dell laptop noisey fan and mouse button broken

cypher007

ive had the laptop since Feb 2013 and the cooling fan is now rattling along with a mouse button starting to collapse. im a comp tech and seen many laptops used and abused in my work at college. but ive not seen one go down hill like this with good care.


what action can I take to get dell to repair it? if the line is its out of warranty, why does the EU provide its residents with a 2 year warranty on everything, and our government say we don't need it as the consumer rights act covers items for longer than this?

wealdroam

cypher007 wrote: »

if the line is its out of warranty, why does the EU provide its residents with a 2 year warranty on everything, and our government say we don't need it as the consumer rights act covers items for longer than this?

I'll just tackle this bit.

The EU Directive gives consumers up to two years to seek a remedy from a seller.

The UK's Sale of Goods Act gives consumers up to six years to seek a remedy from their seller.

I know which I prefer.

unholyangel

The 2 year eu "warranty" you refer to doesnt mean warranty the same way we would use the word warranty.

It simply means that the consumer should have 2 years in which to chase the retailer should the goods not conform to contract. As the limitations act gives 6 years from purchase in england (5 years from discovery in scotland), we have far longer than mandated by the EU directive.

It does not mean that all goods should last for 2 years minimum or that retailers are responsible for all problems occurring in the first 2 years.

Your first steps should be to contact the retailer. If they are not willing to fix it, ask what they will consider proof it is inherently faulty (usually this is done via independent report).

The burden of proof switches at 6 months so after that time, it is for the consumer to prove the goods are inherently faulty, not for the retailer to prove they arent.

If you paid by credit card and the goods are over £100, you can try a section 75 (of consumer credit act) claim with your card provider.