Argos - don't buy a TV from them!

Kevalino

I bought a 42" Bush tv from Argos in December. It has just stopped working - no power. After a 40 minute phone run around I found that they use an outside service (UMC) for this product. UMC asked how I wanted to proceed - writing/email etc. I chose email. They told me I would have to send a copy of the receipt and package the TV for courier collection. Luckily I had the box (how could anyone do this without the original packaging?), albeit in a poor state as it was in the cellar.

I emailed them with my information. They replied to ask me for my information.... Plus the model/serial on the back of the TV. I sent them the information - again- and said I had packed the TV. They said the model number would be ok, so I sent it. I then received another email with 2 labels - one to go on the back of the TV, inside the box!

After the set broke down I did some surfing and found I had made 2 mistakes. Firstly, buying Bush and secondly, buying it from Argos.

I would have been happy to put the TV in the car to take it back to Argos for replacement, refund or even a credit note (could have put it to a proper TV then).

flashg67

Not taking away from your experience, but my Bush LCD TV is 7 years old and still working flawlessly. I actually wish it would stop working - it's the only way the missus will let me upgrade (I know, not very MSE).

Wonder what would have happened if you did just take it back to the store?

Sharon87

That's standard practise to try to repair the TV before replacing or refunding it. Argos were ok when my TV was playing up. I took it store to get it sent off, then after a while (can't remember how long) they refunded me and I brought a new TV. PC World/Currys have a similar procedure, especially if you've had the TV over 6 months.

mije1983

As Bush is a budget brand, it could well end up being uneconomical to repair so you may get a replacement, or even a refund.

Exile_geordie

I dont think its a reason to not buy a telly from there no matter how poor you think the service is.

Mines still working

SailorSam

Bush do seem to get a bad name, whether it's justified i don't know.

stoatwblr

Kevalino wrote: »

I bought a 42" Bush tv from Argos in December. It has just stopped working - no power. After a 40 minute phone run around I found that they use an outside service (UMC) for this product.

#1: UMC are the manufacturer. Bush is a brand label slapped on by Argos.

#2: Your contract is with ArghOs. I'd be surprised if the hoops you're having to jump through would pass muster at your local trading standards office.