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Santander - Too Clever by Half
Fruit_and_Nut_Case
Posts: 4,617 Forumite
I've just encountered something interesting while opening a Santander 123 Current Account online. I filled in the application form (Title, Name, Address, e-mail, etc.) and soon received an acknowledgement. So far, so good.
Next I received an e-mail confirming their acceptance of my application. Except they changed my title.
Finally came a Welcome e-mail, but sent to a different e-mail address. Luckily I still monitor it. 
It looks like their system goes back and checks if an applicant is a previous customer. Fair enough. But then it overwrites the new details with what it has stored from the past. Not so bright.
Anyway, I went in branch and a nice gentleman put things the way they should be. I'll check when I actually get online access.
The moral? Watch them every step of the way.
Next I received an e-mail confirming their acceptance of my application. Except they changed my title.
Finally came a Welcome e-mail, but sent to a different e-mail address.
Luckily I still monitor it. It looks like their system goes back and checks if an applicant is a previous customer. Fair enough. But then it overwrites the new details with what it has stored from the past. Not so bright.
Anyway, I went in branch and a nice gentleman put things the way they should be. I'll check when I actually get online access.
The moral? Watch them every step of the way.
Are you for real? - Glass Half Empty??
:coffee:
:coffee:
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