TalkTalk - Dispute with Landlord

DailyClicker

Thanks for your replies.

I'm involved as I've been in the house when some of the incidents have happened as my friend is currently alone in the house with the others not moving in until September. I also helped her move her stuff in via van on the 30th June.

Yes, I completely agree that it's very strange of TalkTalk to reveal this information, but she explained she moved into the property and had his details and the problem and the agent provided her with that limited information.

The landline was not used, and she was only in the property for a couple of weeks.

Hintza wrote: »

The landlord can charge what they want for the broadband, the landlord's deal with the ISP is irrelevant.

But it also sound as if the tenant has stirred things up and now there is no goodwill between them.

Regarding this point, so the landlord has the right to lie to the tenant to convince her to keep the broadband he has set up? If he stated the broadband would be £30/month without mention of providing receipts/invoices/stating he is not making any money from this and is only charging what TalkTalk charge him.

The tenant wanted to cancel the broadband before the tenancy started but he convinced her by stating he would ONLY charge what he was charged and would provide receipts.

He is now cancelling the broadband/line rental, but she has already paid the £61 without receiving any receipts/invoices. Could an issue like this be resolved through the small claims court or at least the threat to take this action?

Thanks

ThumbRemote

Hintza wrote: »

The landlord can charge what they want for the broadband, the landlord's deal with the ISP is irrelevant.

But it also sound as if the tenant has stirred things up and now there is no goodwill between them.

That's not the case at all. The landlord could only charge what they wanted if it was agreed by the tenant and part of a contract.

In this specific case it is not in the written contract, and the landlord is trying to break a subsequent verbal contract too.

DailyClicker

ThumbRemote wrote: »

That's not the case at all. The landlord could only charge what they wanted if it was agreed by the tenant and part of a contract.

In this specific case it is not in the written contract, and the landlord is trying to break a subsequent verbal contract too.

What would be the best course of action?

She has text asking for receipts/invoices and stated that she has spoken with TalkTalk and found out that he is not paying, and asked for a refund.

He replied back being extremely abusive and aggressively which the Police have spoken to him about.

I understand it's only £61, but to a student this is quite a lot of money (especially when she feels she cannot split it with the others as she paid it).

She also believes he does similar things as he has a number of student properties, and wants him to realise he cannot get away with outright lying to earn more money.