HFC bank not paying what is owed to me, advice would be great.

Georgeieboy

Can anyone help? It has taken me just under 3 years to receive the final letter from FOS agreeing that I was miss sold a ppi charge on a credit card I had for just over 13 years. HFC disputed the initial claim and took it to appeal they lost that appeal and the FOS wrote to me saying it can take up to 8 weeks for them to calculate my payment. 8 weeks falls tomorrow and I have heard nothing from HFC! The number I have for them is just a answer phone giving me options on how to pay money in, no customer service number. I know I can contact FOS to tell them nothing has arrived but have no idea what else they can do. Has anyone else come across this problem???? Can anyone Please help or give advice on this.

roonaldo

You need to call HSBC, 0845 6023793

http://www.hfcbank.co.uk/html/payment_insurance.html

Georgeieboy

That's the number FOS gave me, you get nowhere with it, just go round in circles and no options for customer service. There is no contact email and after 3 years getting just a little frustrated with it all.

amersall

Fill in this form
https://hsss.hsbc.co.uk/ukpersonal/contactforms/contactus_complain.jsp
I would give them a few more days before you do this, it is possible you will receive something from them shortly.

magpiecottage

Was the decision by an Ombudsman or an adjudicator?

Georgeieboy

Letter arrived today, 16k being paid out. Am I happy......you bet!!! Just about to book flights to Gold Coast for Christmas. Well worth the wait.....:j