Help -completely baffled by NPower and our meters!

Carrot007

S83L02688 is your main meter, ssc of 393 (all day).

D03L19795 and D03L21160 are ssc 0269 which is "8-hour OP" as per market domain data. these will be for the underfloor heating.

These are on two separate mpans do yes there will be 2 standing charges.

You cannot remove S83L02688 as it is your main meter.

Removing one of D03L19795 or D03L21160 would just stop some of the underfloor (or whatever) heating working and if nmot remove the standing charge unless both were removed (and possibly expensively disconected by distribution).

nPower

thestens wrote: »

We moved into this house on 1st April (yes, I know - but it was after lunch!) and phoned in the final readings left by the previous owners to NPower. We planned to leave NPower and transfer to Ovo, but got an e mail from them stating as we had 2 meters we would have to pay 2 standing charges. We actually have 3 meters in the house.
On talking to NPower they said we were only paying one standing charge with them - this actually is wrong, we now find.
In June we received a bill from NPower,which I paid on line. Stupidly, I didn't look at it carefully. When I did have a good look, it said we had used no units but the bill was £96! It seems like the bill was taken using an estimate from a meter which doesn't seem to move at all!! We rang NPower to try and get some sense over all this, have rung several times, referred to "back office", no progress. Now have another estimated bill for £136, from 6.6 to 29.7, which is ridiculous as all we use electricity for is water heating. Looking at the latest bill, it looks like we have 2 meters they are charging us for, one is just a standing charge, number S83L02688 and the other is the charge of £136, number D03L21160. Why would we have 2 meters and why is NPower charging us so much? What can we do? we have asked them to come and read the meter and also given them actual readings, seemingly to no avail!!

Hello thestens ,

Thank you for your post.

I can confirm that your property is a dual mpan property that has two meters. One standard for lighting, tv etc and the other for the underfloor heating in your kitchen and bathroom. If you don't use the underfloor heating the two registers for that meter will not advance. The day rate however on your standard meter S83L02688 should show an advance on the day rate and potentially on the night rate for any energy used during the night.

Can you please email us with your account details to the email address on our profile page.

Steve