wedding venue with holding deposit?????

clairelindy

i paid the deposit for a wedding venue i then emailed asking what dates they had free foe next year may, but they never got back to me even tho i sent 10 emails and left messages they got back to me this morning with the dates but now i have lost my church date due the wedding venue not getting back to me can i claim my deposit back though small claims as i feel let down by the venue due to lack of communication and them making my lose my church date , i dont want my reception in a place where thry cant even get back to me what can i do

~Beanie~

How much deposit did you pay and when?

What what your deposit for exactly, given that you hadn't booked a specific date?

Did you try ringing the venue? Have you actually asked them for your deposit back?

clairelindy

~Beanie~ wrote: »

How much deposit did you pay and when?

What what your deposit for exactly, given that you hadn't booked a specific date?

Did you try ringing the venue? Have you actually asked them for your deposit back?

i paid £500 last year when we went to view as we had a date but i fell pregnant and had to move wedding to 2015 they said that is fine no problem but it would cost us a extra £1000 we said fine as we really liked it there, the lady we dealt with has now left.

I have left messages and emails but no answer back to me i have asked for it back but yet again no answer i dont know what to do its alot of money to lose, but now it is looking like we will have to get married in may 2016 because the venue didnt get back to us about a date to book the church, The venue then said if it is in 2016 then it will a extra £2000 on top of the £4000 they already want but they didnt get back to me so it isnt my fault is it?

janeywoo1978

Check if they are in breach of their terms and conditions, which aim guessing they are and use that against them

unholyangel

How long between you contacting them and them getting back to you?

Did they manage to rebook your original date?

somethingcorporate

If there was no specific date booked then I cannot see a reason for them withholding your deposit.

halibut2209

There was a specific date booked originally (see post 3)

rosie_78

Hello


I've got a bit of experience in this type of thing as I'm a wedding planner/event manager. Would you mind if I ask a few questions?


How did you pay the deposits?
You've paid £1500 total? When?
When was last WRITTEN contact from them?
What does your contract state about change of dates and about cancellations?
Who said it would be find to change the date?
How many emails have you sent / and were they to a particular person or generic address?
How long did you leave it between emails?


Do not pay an extra £2000 at this stage.


xx xx