MoneySaving Poll: How do you rate your energy provider?

27 Posts
Poll started 5 August 2014
Is your energy company's service any good?
More horrid reports of energy firm billing errors. We regularly ask for your feedback on firms and have brought it forward, to see how big the issues are.
Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms please vote for both.
Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click this.
If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
Thanks!

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Replies
Words, words, they're all we have to go by!.
(Pity they are mangled by this autocorrect!)
Following posting on Facebook, I was contacted by a Public Relations Officer. I informed her that I would be taking the matter to County Court (small claims court), that I have made claims there before and won every case, and am very familiar with their procedures. As well as the 8% interest on the debt they would have to pay costs (around £150). We have since been offered a goodwill payment and the refund is being processed. Post on Facebook - they don`t like their dirty linen aired in public.
Result - cheque arrived this morning and took less than two weeks since I complained. Proves they CAN do it if you stand your ground.
I am with BG. I found it hard to vote because I wouldn't say 'great,' which would suggest 9 or 10 out of 10 imo, but I didn't want to say just 'OK' either, as this suggests only average (like 5 out of 10.)
I wish there had been a 'pretty good' suggestion. I would give them about 7 out of 10 altogether (if it was a score out of 10.)
Basically, I am happy with their overall service, and their customer services: the staff are always friendly and helpful, and I have not waited longer than 2-4 minutes for someone to answer, the last 3 or 4 times I have called. (Although I do call at non-peak times like 11am and 3pm...)
But I do think that their prices could come down a bit, as I know they have made lots of money in profits, and during a harsh winter, some people I know have had to bump their direct debit up to £80 a month just for the gas bill!
They also whinged because the mild winter has robbed them of some of their extortionate profits.
So to sum it up - as a supplier, I am happy with their overall service, and the customer service too. However, I do find them rather greedy.
In the end, I put 'ok' as there wasn't a 'pretty good' option.
Can you explain what happened and how you got a refund? The same thing has happened to us!
I was paying out a direct debit for 12 months straight with no word from Npower, except from the review after 6 months as promised which told me that my direct debit would remain the same.
After 12 months I'm told that we owe them a grand because we used double the amount we paid for. I couldn't believe it when I saw how much we were in credit, having been told that our direct debit wouldn't even go up after the review! And having not recieved a bill for all of 12 months.
I've tried resolving this with them of course and they're trying to slow me down by telling me they're looking into it and they'll get back to me. Why can't they just deal with it when I call them?
Good
Ok
Poor
Shocking!