Refund for faulty item - please help!

BettyBoo123

So to cut a long story short - I ordered a personalised photo keyring from an online retailer, when it arrived it was of terrible quality and the photo did not look like the one I had sent to them so I deemed it faulty and contacted them that same day and requested a refund, they were quite rude and basically said tough but send it back to us. I did this by first class post and obtained a receipt from the post office, two weeks have passed and the company are claiming they have not received it. I have showed them proof of posting but as far as they are concerned they haven't got it so not refunding, is there anything I can say or do?

SlowCooker

You can claim from Royal Mail after 15 working days.

BettyBoo123

Yes I saw that on RM website, I just didn't want this company to get away with providing such poor quality items and terrible customer service, I'm pretty sure they have the item to be honest but just don't want to refund me.

SlowCooker

Unfortunately without proof of delivery there isn't much you can do about the company.

kingfisherblue

You could name the company here. It might help others who are considering ordering photo keyrings or other goods that they sell. I know it won't get you a refund though.

BettyBoo123

kingfisherblue wrote: »

You could name the company here. It might help others who are considering ordering photo keyrings or other goods that they sell. I know it won't get you a refund though.

It was from A1 personalised gifts, they also are part of A1 Trophies

System

BettyBoo123 wrote: »

It was from A1 personalised gifts, they also are part of A1 Trophies

sorry I cant help with your problem but thanks for posting I was looking to place an order with them but will go elsewhere now.