How I learned to stop worrying and love Interactive Investors

masonic

le_loup wrote: »

Cautiousness.

Makes sense. It's useful to know that transfers in cash (even from II) can go smoothly. Also, HMRC will potentially have some fun following the money trail.

My own cash transfer into II has been in play for less than a week, but already II has felt the need to secure message me to notify me they haven't yet had a response from Newcastle BS, saying they will write again but suggesting I should also give them a prod. Given my cash ISA only matured last Thursday, I'm not too concerned just yet (and I'm still half expecting a request for my passbook before anything moves).

Archi_Bald

masonic wrote: »

.... saying they will write again but suggesting I should also give them a prod.

I think such suggestions from the receiving provider are entirely unhelpful. It is their job to pull the old ISA in as fast as possible. It is not our job to interfere in any way, and we do not have any details about the state of the transfer. So all we can do is

1. waste our own time by calling the old provider to literally beg for their cooperation, then hope for the best and/or
2. at worst, delay the transfer because the person we might speak to might be clueless and put further unnecessary, and possibly unintended, delays into the transfer process.

It is very high time that there is an industry code for the transfer of investment ISA transfers, just like they have a code for cash ISA transfers.

kidmugsy

@iWeb fans: could I buy Canadian shares in an ISA there? If not, which would be the best provider for that, by which I mean a combo of decent charges and decent service? (I am used to a fine service from HL on SIPPs, so perhaps I've been spoiled.)

traineepensioner

I also transferred to III due to increased exit & holding charges from HL.:( ....I had been happy with HL but couldn't accept the increased charges.

Sorry that you've had problems with III but I've found them OK to deal with and haven't had any problems.....so far

All the best with the investment trusts :beer:

le_loup

traineepensioner wrote: »

Sorry that you've had problems with III but I've found them OK to deal with and haven't had any problems.....so far

Wow! That's good to hear. There don't seem to be many of you on here, but of course, I do understand that the tendency is for people with problems to vent more than those who are happy.

planteria

i am venting because i followed le loup's lead in moving to Aye-aye in the first place;)...i used to look after Aye-ayes as it happens.

i'm glad you have moved away successfully. i haven't even moved in yet:(

le_loup

Yea, yea. I know it was all my fault. But if you knew about aye-ayes, you should have warned me.

planteria

fwiw i am hoping that once funds and shares all arrive at iii.co.uk it will all settle down & i will use them to host my SIPP and ISA for the long-term. it can't get any worse:)

& they're nice animals

sorcerer

I was amazed the other day to realise that since joining them in April, I have sent them 70 secure messages of different things going wrong. Most off course go unanswered, I have sent them 8 messages about why they haven't paid my commission the last one being a complaint, before hopefully going to the FCA in two months. Since it's unlikely they will do anything to fix it.

xylophone

Sorry that you've had problems with III but I've found them OK to deal with and haven't had any problems.....so far

Well, mine has been mixed but not too bad on the whole - and the relative has just told me that he has managed the bed and isa of his SL shares with no problems..... but his one remaining fund is still lurking with HL - it must be afraid of those aye ayes...:rotfl: