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Consumer Credit Act 1974 Matter

Hi I will appreciate your help.
Will some one explain to me when you write to your creditor to supply a copy of the original agreement under the legislation contained within s. 78 (1) Consumer Credit Act 1974 (s77 (1) for fixed sum credit and it also adds that they will have committed a criminal offence if this documents are not received in 28 days.
Well I want to know if 28 days have passed without them sending these documents were do you complaint and how.
Thank you in advance.
:confused:

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