Do Nissan do compensation?

hpackwood

The 18th of July, as far as I was concerned, was set, and I acted upon that.

I ordered a 14MY car that's only been available since May so no, the information I was given to base my order on was out of date, not what you suggest in terms of 15MY etc etc

The upgrade pack I have paid for was not put on the car. The wheels are available but they won't sort it out now because 'it will cost them more' - so I have to wait until October so they can get them from the factory.

The whole 'new car' experience has been completely ruined for me and also, would you pay for a meal if, when it arrived, it wasn't what you ordered and when you point this out their response is 'you can have some fries in a couple of hours?'

atrixblue.-MFR-.

hpackwood wrote: »

The 18th of July, as far as I was concerned, was set, and I acted upon that.

I ordered a 14MY car that's only been available since May so no, the information I was given to base my order on was out of date, not what you suggest in terms of 15MY etc etc

The upgrade pack I have paid for was not put on the car. The wheels are available but they won't sort it out now because 'it will cost them more' - so I have to wait until October so they can get them from the factory.

The whole 'new car' experience has been completely ruined for me and also, would you pay for a meal if, when it arrived, it wasn't what you ordered and when you point this out their response is 'you can have some fries in a couple of hours?'

I would not have accepted the meal!.


If you haven't got the "upgrades" or Extra's they breached contract if they are listed and paid for on the order form, at that point I would not have accepted delivery! now you have accepted it It doesn't matter what they say if it costs them more thats their fault, either return the costs of those, or just get them to do at asap at their expense if they have increased in price since, if they are not willing to do it reject the car as its not as described, they are obligated to do such action. stop dealing with the sales and service department go in there and stamp your feet for a manager or dealership principal.

AdrianC

hpackwood wrote: »

The 18th of July, as far as I was concerned, was set, and I acted upon that.

"As far as you were concerned"?

I ordered a 14MY car that's only been available since May so no, the information I was given to base my order on was out of date, not what you suggest in terms of 15MY etc etc

So there's been a mild mid-year facelift and some options-tickling. That does go some way to explaining the order cockups, of course.
http://comcar.co.uk/news/2014/May/New-Nissan-Juke-and-X-Trail-models/0001014304

That doesn't affect the fact that summer is when the motor industry changes model years and introduces many spec and technical changes. Always has, always will. Specs never stay still for long, especially as a model starts to age and needs sales prods (and the Juke's been in production four-five years now). There must be summer production changes, after all - you've already said as much... So if you'd waited for those changes to come through, you'd still have another month or two to wait for delivery.

The upgrade pack I have paid for was not put on the car.

Is there more to this "pack" than the wheels? The wheels which you will be getting shortly?

The wheels are available but they won't sort it out now because 'it will cost them more' - so I have to wait until October so they can get them from the factory.

You KNOW this? Or you're surmising?

and also, would you pay for a meal if, when it arrived, it wasn't what you ordered and when you point this out their response is 'you can have some fries in a couple of hours?'

Terrible analogy. You intend to own the car for, what, several years? So the first couple of months the car will have wheels that look a bit different fitted. It's not going to affect the function of the car one jot - and as for the cosmetics... well, it's a Nissan Juke... A !!!!!! Micra on stilts. Cosmetics are hardly going to be a major consideration in the purchase, are they?

force_ten

was this a Nissan main dealers that sold you this car?

I would expect better from a main dealers and he should have worked with you to try and smooth things out

My neighbour bought a new vehicle earlier this year and the delivery date was pushed back twice, the vehicle he was trading in was about to run out of MOT and tax and he rung the dealer and was told bring it in at the end of the month and we will give you a loan car

as for the wrong spec and the 150 miles on the clock I would not be happy and would be talking with the dealer principal looking for some good will

from what you have said the selling dealer seems an !!! and if you dont get anywhere with them try and speak with the dealer principal and then if no joy go to Nissan UK