Argos Sofa

hedgewytch13

Having a vent. Lots of people warned me off buying a sofa from Argos but I went ahead and ordered one. I was notified it would be a month to deliver and they took the money from my account. A couple of weeks ago I received a telephone call to confirm my delivery time and date. I spoke to a customer service advisor and this was confirmed. I arranged for my old sofa to be collected as they advised. I received a text the day before my delivery confirming the time. So day of delivery, the time was between 7am and 10am. By 2.30pm the sofa hadn't arrived so I ring them with a sense of foreboding. My sofa wasn't loaded onto the van. They can arrange redelivery. Right I say so why didn't anyone call me? Why did I receive a text confirming delivery? Where exactly is the sofa? Oh never mind...I will organise redelivery (expecting next week). The item isn't in stock, it'll be the end of August.

So to summarise....Argos take my money and confirm a date and time for delivery when they actually don't have my item in stock (the website had said it was in stock). A month later they don't deliver my item because they still don't have it in stock. They expect me to wait another month without a sofa but will offer me £50 off for the inconvenience. I am fuming. And I discover they have done this to other people. I messaged them on Facebook to complain and got a terse reply that suggested they wouldn't have accepted the order if they knew there was a problem with stock. I have disputed this, because at what point to do they contact the customer whose money they have, to tell them there is a problem? In my case not at all.

Can Argos actually take and keep my money for over a month for an item they don't have and as far as I can see don't even know when/if they will get it?

mije1983

Best action, ask for a refund and spend your money elsewhere!