Used car purchase section 75

pitsmoor

I'm going to call the boss and it's my intent to take it back for a full refund. The main reason for buying it was the low milage.
I'm on here asking for advice about being covered by section 75.
I'm hoping the boss says he's made a honest mistake and issues a full refund.

PeacefulWaters

lisyloo wrote: »

You need to give the deal the chance to deal with the issue.
Both legally, morally and your credit card comapny will demand it.

Legally you could insist on dealing with the credit card company from here on.

My own view is that this would be the worst way of approaching it. But the card company is not behind the dealer in ranking when it comes to addressing any claim.

lisyloo

Legally you could insist on dealing with the credit card company from here on.

I agree, but it will certainly take a long time and they may "fobb you off" with "try the dealer".
It's not my suggested way of approaching it and doing it that way may cause issues.
Being right is no consolation if you have to wait 6-12 months and have a lot of hassle to get it sorted.

OP should reject the car sharpish and if the dealer is messing around i.e. any chance of "not receiving" the letter, then they should deliver it in person (if possible) or by recorded delivery.
Doesn't matter if a particualr manager is there or not.

BTW - they might have legal advice (or cover) on their home insurance and be able to get professional advice 24/7

pitsmoor

lisyloo wrote: »

I agree, but it will certainly take a long time and they may "fobb you off" with "try the dealer".
It's not my suggested way of approaching it and doing it that way may cause issues.
Being right is no consolation if you have to wait 6-12 months and have a lot of hassle to get it sorted.

OP should reject the car sharpish and if the dealer is messing around i.e. any chance of "not receiving" the letter, then they should deliver it in person (if possible) or by recorded delivery.
Doesn't matter if a particualr manager is there or not.

BTW - they might have legal advice (or cover) on their home insurance and be able to get professional advice 24/7

What type of letter we talking.

lisyloo

What type of letter we talking.

Contact the retailer you bought it from and tell it about the problem. Tell them that you want to 'reject' the item and get your money back.

http://www.which.co.uk/consumer-rights/action/how-to-reject-a-faulty-product-and-get-your-money-back

I would recommend a letter, because if you phone then it's too easy for them to fobb you off and delay. A letter is black and white. If you send recorded delivery (75p) then you'll have a date and proof of what you sent (keep a copy) so if you have to go to court or your credit card company you have proof.

At this stage it's really very simple. You just need to tell them you reject the item and state the reason and that you want a full refund.

teffers

Very likely a dash change - same was done on our 05 Scenic (POS).

Renault promised to book it back in to have the mileage corrected but never did (the Mrs didn't chase it up) and it was traded in a few months later advising them the dash had been changed / incorrect mileage.

I would 100% go the rejecting it route. The car is materially different than the car you believed you were buying - it's a huge difference in actual to advertised mileage.

It's the quickest route to a satisfactory solution.

If that fails / becomes problematic then s75 is always a future option.

coollins

Yes sound very likely dash change...42000 to 8000 is no typo. I have just had simalar experince but unfortunately paid through part exchange and cash so no credit card company for redress. I bought the car from Stan Rudgley and Richard Burbage last month (yes they are still operating despite massive trading standards campaign aginst them!) clocked the mileage by a staggering 110,000. (deleted previous odometer readings on MOT cert. We now have original as proof)
No one has ever recieved a penny back from these guy's... Trading standards, action fraud = dead end, no help.
Really hope you succeed in your case! sounds like you have a better chance.