Technology challenged, Help needed (TSB)

O'Neill

Hi all,
Sorry if my question is in the wrong place, I'm still trying to work out where the last question I asked is on the threads, I'm hopeless with forums.............anyway..............I sent a cheque for 10.00 and the first template letter to TSB on the 19th June. They have not acknowledged my letter or cashed the cheque. When I try and call, their mailbox is always full. Does anyone know whether I should wait 28 days or 40 days before complaining to the FOS?

Thanks in advance!!
Gina

nillhouse

Hello,

Full explanation of what the process is here

http://www.moneysavingexpert.com/reclaim/bank-charges

and to see your other posts,

1. Click on your name, (Left hand side, by your post, above "Newbie MoneySaver")
2. Four options appear, click the third one down.

Hope this helps! Cheers!

LozBingley

O'Neill wrote: »

Hi all,
Sorry if my question is in the wrong place, I'm still trying to work out where the last question I asked is on the threads, I'm hopeless with forums.............anyway..............I sent a cheque for 10.00 and the first template letter to TSB on the 19th June. They have not acknowledged my letter or cashed the cheque. When I try and call, their mailbox is always full. Does anyone know whether I should wait 28 days or 40 days before complaining to the FOS?

Thanks in advance!!
Gina

They are legally allowed 40 day. If it takes longer you complain to the Information Commissioner not the Financial Ombudsman you can do it online at
www.ico.gov.uk

vickyb

it took me about 40days to get the statements back it seemed like forever but just hold tight and dont give in!! goodluck

Edinburghlass_2

You can download all your statements via online banking with Lloyds.

O'Neill

Hi,

Thanks but its a closed account from years ago..............
Regards