Need help reading/understanding electric meter.

StacFace

I moved house last month and long story short the meter we have in our house isn't the one on npower's system and neither them, the landlord nor us seems to know whether it's single-rate, economy 7 or economy 10 or which numbers we're supposed to be reading.

Below are pictures of the meter all the screens we get in order, if someone has the same meter or works with them and can tell me what all the screens mean it'd be really helpful.

[Deleted User]

Thats a real baffler, I have`nt seen that meter before,Eco 7 and 10 meters are usually installed with night storage heating.Digital eco 7 have rates 1 and 2 and T for total kwhrs. You could work out which is the active rate by seeing rates 1 or 2 advances. if rate 1 advances in the daytime hours rate 2 will be the night rate.havent seen screens like that outside of maximum demand business electric meters. Are you sure it actually is your meter ? Npower dont seem to think it is. I have heard of landlords buying old meters to wire in as sub meters

StacFace

We've spoken to the landlord and she's said she hasn't wired a different meter in, though it is different to the one that was in there when the previous tenants moved in so she's assuming the meter was replaced by npower and they haven't updated their system with the new serial number.

We don't have storage heaters but we also didn't in our last house and that still had an economy 7 meter installed.

[Deleted User]

StacFace wrote: »

We've spoken to the landlord and she's said she hasn't wired a different meter in, though it is different to the one that was in there when the previous tenants moved in so she's assuming the meter was replaced by npower and they haven't updated their system with the new serial number.

We don't have storage heaters but we also didn't in our last house and that still had an economy 7 meter installed.

Yes, even if people have got rid of the storage heaters the meter remains unless arrangements have been made to exchange to a single rate meter. This property could be the same, night storage been removed and gas c/h installed but old eco7 or eco10 ( which has a 3 hour afternoon boost ) meter still remains. That meter of yours could well be an eco10 meter. I never see any of those so I m not familiar with it. I think EON do an Eco 10 tariff. See if you can work out which is the Total kwhrs screen to at least keep an eye on the daily/weekly total to see if it seems in order with average usage. Its not really a user friendly meter is it ? Its not unusal for the suppliers to drag their feet in updating meter details

jbuchanangb

This won't be much help, but I noticed you showed the same display twice, first reading 01152.91, and again showing 01152.92

From that I would deduce that at the time you were reading the meter, that was the active tariff.

StacFace

I think we've sort of figured it out. The 5th, 6th, 8th and last pictures look like the meter readings. The 5th has been increasing at night and the 6th during the day, with the final screen changing between those two numbers according to which one applies at that time. The 8th screen reading hasn't changed at all so no idea what that is.


I am confused as to why this meter has been installed though as having spoken to the landlord the previous meter was a single-reading one and the house hasn't had storage heaters since our landlord has had it. She even contacted the previous tenants to ask them how to read the meter and they said they were under the impression it was a single-reading meter because they weren't told any different and only ever gave one reading to npower.


How do I deal with this mess? I don't want them trying to charge us for the previous tenants' night usage because they only gave the day readings or vice versa.

thenudeone

Ultimately it's Npowers problem; just ask them to come and do a meter reading. You didn't install the meter - presumably your local distribution company did. It's not your responsibility to manage the flow of information between them.

If they can't work out how to read it, THEY will have to come up with a solution

[Deleted User]

thenudeone wrote: »

Ultimately it's Npowers problem; just ask them to come and do a meter reading. You didn't install the meter - presumably your local distribution company did. It's not your responsibility to manage the flow of information between them.

If they can't work out how to read it, THEY will have to come up with a solution

I d be struggling to figure that one, especially as Npower think she s got another simpler meter installed. All what happens in this case is whatever reading is sent in to Npower doesnt follow on from the last and an estimate is generated. Only if the correct meter was assigned would this work, probably one with 4 rates. The suppliers routinely get a simple 2 rate eco 7 meter messed up and a pub 3 rate meter also, so this one will be difficult.

nPower

StacFace wrote: »

I moved house last month and long story short the meter we have in our house isn't the one on npower's system and neither them, the landlord nor us seems to know whether it's single-rate, economy 7 or economy 10 or which numbers we're supposed to be reading.

Below are pictures of the meter all the screens we get in order, if someone has the same meter or works with them and can tell me what all the screens mean it'd be really helpful.

Hi StacFace,

Thanks for posting and I'm sorry to hear of the difficulties you're experiencing. I'd certainly like to help get some clarity on this for you and make sure our records are correct.

If you'd like to email me your details using the address from my profile I'll take a closer look into this to see what I can do.

Thanks

Leigh