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Help with Spark Energy

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Comments

  • Former Spark Representative
    Former Spark Representative Posts: 250 Forumite
    Sixth Anniversary 100 Posts Combo Breaker
    Hi Divorced_Daddy_001


    I'm so sorry the call back didn't happen.


    I've just got your email so I'll look over your account today and I'm also going to feed back about the call back not being made.


    I'll be in touch with you again soon.


    Kind regards


    Jenny

    Divorced_Daddy_001 wrote: »
    What a surprise . . . no callback from Spark today :wall:

    Email sent and fingers crossed.
    “Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Divorced_Daddy_001
    Divorced_Daddy_001 Posts: 51 Forumite
    Eighth Anniversary 10 Posts
    Still waiting for this to be sorted out :(
  • Former Spark Representative
    Former Spark Representative Posts: 250 Forumite
    Sixth Anniversary 100 Posts Combo Breaker
    Hi Divorced_Daddy_001


    Sorry this is taking a bit longer than expected.


    We're working on getting the remainder of your queries sorted so that we can give you a full response and we'll be in touch as soon as we can.

    Thanks for your patience.


    Kind regards


    Jenny
    Customer Relations Manager
    “Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Divorced_Daddy_001
    Divorced_Daddy_001 Posts: 51 Forumite
    Eighth Anniversary 10 Posts
    edited 14 February 2015 at 9:37AM
    Ok, thanks for the update.

    P.s. I hope you received the final meter reading that I emailed? I'm sorry but I can't always provide a "same day" reply to emails. Thanks very much for all your help so far.
  • Divorced_Daddy_001
    Divorced_Daddy_001 Posts: 51 Forumite
    Eighth Anniversary 10 Posts
    Oh dear, this all seems to have gone very quiet now, despite those early reassurances that all the questions I'd asked in my complaint would be answered.

    By my reckoning its been 22 working days since I submitted my complaint (I'm not counting Saturdays and Sundays in that total).

    Also no reply to the email I sent on 11.02.15.
This discussion has been closed.
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