Fixed price altering

WELLHEADS

In december 2013 i took a fixed price with marks and spencer/s.s.e. to pay £106 per month
this month i got letter saying my monthly payments were going up by £30.
how can this be right when the agreement was supposed to be fixed.
also, when i changed my supplier from npower it took three months to refund £270 which they owed me which makes me dubious of changing again.

lstar337

The unit price is fixed, not your bill. Use more, pay more. It is that simple.

Did you really think you could get unlimited energy for a fixed fee?

Nada666

WELLHEADS wrote: »

also, when i changed my supplier from npower it took three months to refund £270 which they owed me which makes me dubious of changing again.

Why? If it was three months after applying and did not take more than two iterations of correspondence to receive then that is pretty good going. Relatively.

It takes a month and a half for both fuels to switch in the first place.

JJ_Egan

Apart from the typical fixed price confusion do you have actual meter readings so as you can double check your bills .
Your supplier agreed a fixed price tariff . Unit price and standing charge are fixed . The amount you pay is down to what you use and the original monthly payments are based upon whatever your previous usage was or estimated .

macman

WELLHEADS wrote: »

In december 2013 i took a fixed price with marks and spencer/s.s.e. to pay £106 per month
this month i got letter saying my monthly payments were going up by £30.
how can this be right when the agreement was supposed to be fixed.
also, when i changed my supplier from npower it took three months to refund £270 which they owed me which makes me dubious of changing again.

No. You took a fixed price agreement to pay xp per kWh. That price remains the same. You have used more kWh than estimated in allowing a DD of £106pm.

Boxman

For your interest, I too am on a fixed price tariff with M&S/SSE. Because of a combination of a new gas boiler and controls, a mild winter and a change of domestic circumstances it became obvious that if I carried on with the dd's agreed last year, when the contract ended on the 1st October there would be a large surplus on my account for both fuels. I have therefore agreed with SSE that my combined dd's for August and September would be reduced to only £40 pm. Unless September is much colder than previous years this should mean my account will be about £20 in credit at 1st October.


After going through the figures with me over the phone SSE are happy with this.

JJ_Egan

I have done the opposite to the above as i am building up credit with Ovo for the cold winter months .

Boxman

JJ_Egan wrote: »

I have done the opposite to the above as i am building up credit with Ovo for the cold winter months .

Perfectly reasonable thing to do as long as you are sure you are staying with Ovo for the forseeable future. In my case however my fixed price contract with SSE ends at the 1st October and I will shop around to get the best value for me at that time - it may well still be with SSE, I can't tell at this point.


I will of course be putting the money aside in my home budget account though.