Experian

malcol

In May through this site I took out a months free trial at Eperian just to have a look at my credit rating. I cancelled well within the time limit. Just received a statement and they have taken out one months membership. Apparently when I phoned to cancel I told them that I wanted to carry on and so I was informed I cannot have my money back. Just contacted them and have been told they will have to go through records and then make a decision. What a carry on surely if I had wanted my membership to carry on I would not have had any contact with them and just let it roll. Beware.:mad:

malcol

Still poor response from this company. Just sending me emails saying complaints has been escalated to customer service. I just want my money back.

bod1467

Debit card or credit card?

If they procrastinate and play awkward, could you do a chargeback or flag it as an unauthorised charge? (Not sure whether this would cause further troubles down the line, but it could get you your money back).