ripped off by currys?

Dandelion66

I hope this is the right forum and that someone can help me. I saved up for ages to buy a new television from Currys, saw the one I wanted and bought it while it was on offer. I didn't set it up until 7 days later, as I was away during the week, but knew it wouldn't be on offer when I got back. On setting it up, I noticed a small mark on the screen, which feels like a scratch. Even though it is small, I was anmoyed that it was a new tv fresh out of its package. I instantly rang up the store and explained, but was told that there was nothing they could do, as it 'says on the receipt damages must be declared within 48hrs', which was not the case, as it does not say this on the receipt (only on the website) . I've emailed to complain, but was met with a £25 voucher as a gesture of goodwill. I felt this was insulting after a £500 purchase of a damaged television. (yes I realise that I was naive not to open it and check straight away, but I did what everyone would and assumed that it would be in perfect condition from a reputable company!) I've read up on statutory rights, which seem to be in my favour, but Currys were dismissive of this and still say that they will not do anything. I'm really not sure where I stand and how I'm best to continue with, I wondered if anyone else has had any similar stories or could offer any advice. Thanks and hopeful in advance.

wealdroam

Duplicate thread:

https://forums.moneysavingexpert.com/discussion/5027600