Barclays Account "Under Review"

MABLE

delishjo wrote: »

This last week has been a very interesting experience, especially with regard to the MSE forum. I love it when people like MABEL state the flipping obvious, as if the thought of making an official complaint hadn't crossed my tiny brain. I did make an official complaint on the Thursday when I discovered the problem and was tracking the progress of that complaint on the internet and just to let you know they finally rang me YESTERDAY to say they were now ready to look into my complaint. A FULL 30 hours AFTER it had been RESOLVED. But obviously MABEL I bow to your superior knowledge, superior attitude and superior intelligence.

May I draw various peoples' attention to the MSE forum site rules. I think you need to have a good read of them, if your superior brains will allow.

Please be nice to all MoneySavers : There's no such thing as a stupid question and, even if you disagree, courtesy helps.

Please be sensitive : This may be a web forum, but you're still talking to other human beings. Repeatedly or harshly saying someone's wrong, especially on boards like DebtFreeWannabe, Bankruptcy or Benefits, can lead to upset.

We're proud that many people whose financial problems exacerbate mental health issues seek help in the forum, but this means you may be berating someone who's clinically depressed. Please think twice before posting judgmental comments.

Don't feed the trolls : Sadly the web has a habit of throwing up a very small but vocal number of trolls, people who are nasty or contrary just to get a rise out of you.

Try and reply in a professional manner and stop behaving so childish. Based on your latest ramp I am not surprised they were slow in resolving your issues.

Remember that being nice to MSE contributors works both ways but i am sure you are aware of that or I least I hope so.

grumbler

meer53 wrote: »

To clarify, once you have made a complaint to your bank, they have up to 8 weeks to respond.

Are you saying that 8 weeks was what MABEL meant when saying "very quickly" and "a lot quicker"?

It's worth reminding that the OP was lucky to have the issue resolved in 5 days - and not because he "contacted Barclays complaints" that apparently "sort problems out very quickly"

Just because it was resolved sooner than this doesn't mean they weren't doing anything about it.

Yes, they were dragging their heals - that is pretty typical for all 'account frozen' cases.

MABLE wrote: »

Try and reply in a professional manner and stop behaving so childish. Based on your latest ramp I am not surprised they were slow in resolving your issues.

You seem to expect professionalism from all people except from those working in Complaints Department. If the latter are professionals their actions have to depend on the facts in the first place, not on how the facts are presented. In this case the facts were very simple and difficult to misinterpret regardless of how they were complained about.

BillJones

Heng_Leng wrote: »

What's the US arm of HSBC allowing Mexican drug cartels to deposit shedloads of dollar bills got to do with this?

Are you being facetious?

They did not "allow" any such thing. They had checks to try to prevent it, their checks turned out to not be robust enough, and so they were fined. They have now brought in more robust checks which unfortunately will also mean the occasional honest payment being delayed while it is looked at.

Perhaps you imagine that a perfect set of instantaneous checks can be brought in straight away that catch only the bad people, but that really is not a sensible thing to be thinking.

dougzz

MABLE wrote: »

I normally find that if I have an issue I contact Barclays complaints and sort the problem out very quickly.
If the OP had gone down that route originally the issue would have been sorted out a lot quicker.
However an excellent result all the same.

Why would you bank where you're so familiar with the complaints procedure you can comment on what's normal? Isn't it easier to just move elsewhere?

gunsandbanjos

Can't believe you went on LinkedIn and emailed some random bloke from Barclays fraud, inappropriate springs to mind.

MABLE

dougzz wrote: »

Why would you bank where you're so familiar with the complaints procedure you can comment on what's normal? Isn't it easier to just move elsewhere?

Nah and miss out on the goodwill payments.