BT - Blinkin Terrible Escalation - urgent help please!!

Annieddiva

Macman - hindsight is a wonderful thing!! I only discovered that form when desperately seeing what could be done to help my family at the weekend.

warehouse

whitewing wrote: »

People often go online to moan about things going wrong. Fewer people make to effort to put praise on about anything.

That comes when I pay my bills.

Annieddiva

[FONT=&quot]hi all - escalation does not get you anywhere - BT 1 - Customers 0! BT over promise under-deliver!!
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[FONT=&quot]Just received the new update from the Executive Level Complaints team, I must have been reading their minds yesterday....
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[FONT=&quot]I’ve just received an update from the engineering Directors Service Office. [/FONT]
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[FONT=&quot]Not the best news, they have informed me the fault on the line is part of a common fault, this means it’s affecting more than one home.[/FONT]
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[FONT=&quot]The engineers are currently working on this to restore service as quickly as possible. A new cable has been pulled in and the jointers are currently working on changing over the faulty cable for the new one. At this time I cannot give you a completion date, as each stage of work is completed customers will start getting the service back, this unfortunately happens with faults of this nature. [/FONT]
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[FONT=&quot]I will update you further by 6th August, sooner if further information becomes available
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