HSBC PPI Letter - getting the optimum result

Ginger11

Hi all,

I have received a letter from HSBC explaining that I was sold PPI "when I took out a personal loan" with them. This was somewhat surprising, as I had previously contacted their PPI team by telephone to discuss my suspicions that I had been sold PPI. As I understood it, my loan was a "managed loan" and they told me immediately that there was no way I could have been sold PPI because that wasn't available on a managed loan (they took my name and checked my records I believe, so it's strange that this didn't come up then).

I now want to make sure I get the optimum result from this (without being deceptive of course). The problem I have is that it was over 12 years ago that I was sold the loan, and it was paid off about 6 years ago - my memory is a little hazy and I was sure the loan I was given was a managed type (which apparently doesn't carry PPI). I remember the lady in the office being quite firm that I needed to consolidate my student overdraft and credit card into the ML. I also remember her suggesting, should I not be able to meet payments due to ill health (I was a perfectly healthy 21 year old), that I take out some protection against this. Unfortunately I don't have any documents of the loan to hand - they're all at home a few hundred miles away.

I suppose what I am asking is - (1) did any people who have had managed loans get sold PPI, and if so what this itself an error because ML would never have required such protection?

(2) What's the best tack to take when completing the form - in terms of the optimum result for the "consumer" rather than the bank?

Thanks!

meer53

Ginger11 wrote: »

Hi all,

I have received a letter from HSBC explaining that I was sold PPI "when I took out a personal loan" with them. This was somewhat surprising, as I had previously contacted their PPI team by telephone to discuss my suspicions that I had been sold PPI. As I understood it, my loan was a "managed loan" and they told me immediately that there was no way I could have been sold PPI because that wasn't available on a managed loan (they took my name and checked my records I believe, so it's strange that this didn't come up then).

I now want to make sure I get the optimum result from this (without being deceptive of course). The problem I have is that it was over 12 years ago that I was sold the loan, and it was paid off about 6 years ago - my memory is a little hazy and I was sure the loan I was given was a managed type (which apparently doesn't carry PPI). I remember the lady in the office being quite firm that I needed to consolidate my student overdraft and credit card into the ML. I also remember her suggesting, should I not be able to meet payments due to ill health (I was a perfectly healthy 21 year old), that I take out some protection against this. Unfortunately I don't have any documents of the loan to hand - they're all at home a few hundred miles away.

I suppose what I am asking is - (1) did any people who have had managed loans get sold PPI, and if so what this itself an error because ML would never have required such protection?

(2) What's the best tack to take when completing the form - in terms of the optimum result for the "consumer" rather than the bank?

Thanks!

State exactly what you remember and tell the truth.

[Deleted User]

How many threads are you starting about this?
Duplicate thread here;
https://forums.moneysavingexpert.com/discussion/5027567

Ginger11

Apologies!