Telephone engineer wanted

N9eav

I did a stupid thing last weekend. I accidentally cut through the telephone cable that comes into the house from the pole in the street with the shears as I was trimming my wisteria.


I managed to join up the right wires and make it work, but I am having issues with not being able to dial out. I need to make a permanent fix without calling BT.


Anyone recommend a connector I can use?

wongataa

BT own the phone lines that go into houses. You really should get them to fix it.

aerostar

Have a look around for an Openreach van and have a word and see what they say.

macman

They'll most likely report it and you will incur the min charge of around £130.
The cabling beyond the NTE5 is BT OR's property, and only they can work on it-not an independent engineer.
Gardening can be an expensive hobby...

stevemcol

Home insurance...accidental damage? probably find it's not worth claiming though, even if you're covered. Agree with above, it's unfortunate but you're going to have to bite the bullet and report.

Farway

Have a look in DIY sheds, you need inline crimps and crimping "pliers" to make a permanent connection

The special pliers apply just the right amount of force to make the joint

If you do not know what I am talking about, or how to crimp cables, I think Open reach is the only option

onomatopoeia99

If you DIY fix this and ever need to report a fault, the technician they send out will know it's a DIY fix and depending on their mood may report for further action.

When I had my master socket moved the Openreach technician took one look at my network wiring, patch panel and the fact my phone extensions were all in cat5e, asked if I'd installed it all myself (I had) and declared that I could have just got on with it and not paid the £130!