Fed ex

JohnJLewis

Had a note from fed ex saying they missed me I have to call an 0845 number, or it will be returned to sender.

Well I can not call 0845 is there another option for me?

visidigi

Bottom of this page...
http://www.fedex.com/gb/contact/

If calling from outside the UK please dial 44 2476 706 660

So... 024 76 706 660

shaun_from_Africa

Try this:

http://www.fedex.com/ukservices/forms/instantservicechat/chatCustomerForm_uk.html?di=40583&invitationname=The%20customer%20initiated%20chat%20by%20the%20smartbutton
if you don't want to phone them.

frugal_mike

And in general if you want to find an alternative for a premium rate number, try https://www.saynoto0870.com

agrinnall

Why can't you call 0845? Do you just mean you don't want to?

keyser666

agrinnall wrote: »

Why can't you call 0845? Do you just mean you don't want to?

The numbers 8, 5 and 9 dont work on their phone

cookie365

Or maybe they don't have a landline and don't want to pay £stupid.

Anyway, isn't it now illegal to use an 0845 number in this kind of circumstance?

visidigi

cookie365 wrote: »

Or maybe they don't have a landline and don't want to pay £stupid.

Anyway, isn't it now illegal to use an 0845 number in this kind of circumstance?

No.

That new non-charge number for complaints is a joke of a proposal. The rules are so weak around it.

System

They have a live chat on their website:

http://www.fedex.com/gb/domestic/contact/

shaun_from_Africa

cookie365 wrote: »

Anyway, isn't it now illegal to use an 0845 number in this kind of circumstance?

I don't think it is illegal in this instance.
The new regulations state that it is illegal to have a premium rate number for a helpline if it is for a customer who wishes to call about something relating to their purchase.
As the OP has no contract with FedEx, they are not their customer, hence no law is being broken by providing an 0845 number.

Do the regulations say that I have to provide a telephone helpline?
7. No. Regulation 41 on charges for customer helplines only
applies if you offer a telephone line on which consumers can contact you about something they have bought

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

agrinnall

cookie365 wrote: »

Or maybe they don't have a landline and don't want to pay £stupid.

But the OP said that they can't call 0845, hence my question as to whether in fact they just didn't want to.