First Utility

ljrees

Hi Everyone

Thought I would post on here to see if anyone can give me any advice.

I joined First Utility 18 months ago, paid my bills on time every month. I called them on 1st Dec 2013 to advise that I was vacating my property on 14th Dec and that I would be giving them meter readings once I had moved out.
That day came and I called and inputted my meter readings in online.
I provided my new address for future correspondence.
I then received a bill for Dec-Feb, Feb-Mar, Mar-Apr and Apr-May, followed by debt collector and solicitors letters. I was obviously angry so called them and told them I had moved out, yet they didnt have any record of this (even though they had sent bills to my new address!) It also turns out that I was on estimated bills for the duration of my contract (I was the only one in a 2 bed house) so I am sure I have been incorrectly billed and due a credit. I was paying over £100 per month for elec & gas.
I have contacted this "company" over 25 times, and I just get an automated email or fobbed off on the phone after waiting sometimes an hour.
I have reported them to the energy ombudsman, but does anyone else know what I can do to get this resolved?

Word of warning for any future first utility customers - DONT JOIN THEM! i have never had such bad customer service in my life.

Alex444

Don't expect much from the Ombudsman, their customer service is at the same level as FU, I would go the legal route and "Watchdog", that word strikes fear into them.

I asked for their legal team address and mentioned the dreaded word, they have stopped communicating with me now.

ljrees

Thank you for your reply Alex.

Do you mean FU have stopped communicating? How do I go about legal proceedings?

Alex444

Send a final e-mail to:- ian.mccaig@first-utility.com heading "COMPLAINT" set out your case, threaten lawyers, watchdog etc. and give a contact phone number.

I was called back by Sarandeep a Customer Case Resolution Team Manager.

Take it from there and report back.

jaybeetoo

I gave them a rubbish review on Trusted Reviews (I hadn't had a bill for months) and they contacted me within 24 hours!