IKEA kitchen claims without receipt

wyx087

Has anyone had any experience claiming IKEA kitchen 25 year warranty?

I moved into a house a few months ago, the previous owner purchased the house in 2000's. The previous for-sale pictures on Zoopla show a different kitchen, so this new one must be installed within last 4 years. The whole set is from IKEA, with IKEA branding on the built-in appliances, and the cupboards can be identified as Faktum.

The place where worktops join together seems to be insufficiently sealed. Now there are lumps along the joint. I *THINK* the worktop is "SÄLJAN", which is covered by 25 year warranty.

The previous owner didn't leave IKEA receipt for the kitchen, so what's the best way to approach and fix this?

George_Michael

wyx087 wrote: »

The place where worktops join together seems to be insufficiently sealed. Now there are lumps along the joint. I *THINK* the worktop is "SÄLJAN", which is covered by 25 year warranty.

It will be extremely unlikely that you will have a successful claim for a couple of reasons.

If the problem is due to incorrect sealing, this will probably be classed as a user/installation fault and not a manufacturing defect.

In general, Ikea guarantees are limited to the original purchaser and are not transferrable, and even when the original buyer is making the claim, they must have the original receipt.

wyx087

Thank you for your reply.

Looks like it's a lost cause. I was hoping IKEA kitchen could be installed by IKEA thus I may have a valid claim considering everything is blatantly from IKEA.

I'll just have to use epoxy to seal it and keep an eye on it for the near future.