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Rbs ppi error
smileylunar
Posts: 111 Forumite
Hi , I wonder if some one could offer me advice please?
I claimed PPI sucessfully a few months ago with RBS. and my complaint was upheld . I received an offer and duly accepted it. The payment was made to my current account, I withdrew the money and have spent it on a holiday and building work on my house.
This morning I recieved a letter from RBS stating they have have investigated their investigation into my claim, and realised they have made an error in the assessment as they have overlooked that two claims were paid out in my maiden name in 1996 and 2003..(I think they may be reffering to a claim I may have made? ) I don't recall applying or recieving a PPI from these times.I filled my original forms in with honesty and what I believed to be true and proper information. They are now asking for the interest they have miscalculated back either by me putting it back into my bank account, or by sending them a cheque for the'overpayment'. I don't have the money ! I accepted their offer in good faith and believed it to be correct. I need to find a copy of the acceptance letter -the one I signed and returned , in order to see the terms of acceptance . Can anyone offer any robust advice as to my next required actions please? . Thankyou in advance
I claimed PPI sucessfully a few months ago with RBS. and my complaint was upheld . I received an offer and duly accepted it. The payment was made to my current account, I withdrew the money and have spent it on a holiday and building work on my house.
This morning I recieved a letter from RBS stating they have have investigated their investigation into my claim, and realised they have made an error in the assessment as they have overlooked that two claims were paid out in my maiden name in 1996 and 2003..(I think they may be reffering to a claim I may have made? ) I don't recall applying or recieving a PPI from these times.I filled my original forms in with honesty and what I believed to be true and proper information. They are now asking for the interest they have miscalculated back either by me putting it back into my bank account, or by sending them a cheque for the'overpayment'. I don't have the money ! I accepted their offer in good faith and believed it to be correct. I need to find a copy of the acceptance letter -the one I signed and returned , in order to see the terms of acceptance . Can anyone offer any robust advice as to my next required actions please? . Thankyou in advance
when things go wrong, Don't go with them!
0
Comments
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Don, t just take their word for it. If you don, t remember, tell them so and ask them to prove the payment.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Tell them you have "dissipated" (i.e. spent) the money because you believed it had been correctly calculated and ask that they let the matter rest.
If they do not give a satisfactroy response you can take them to FOS.0 -
Legally, you have no right to the money unless you can prove reasonable expectation. You probably couldnt as the breakdown you originally received with the redress didnt have the claims deducted.
However, they cannot demand you return the money instantly. Especially if you dont have it. So, normally you would expect a payment plan to be set up over 12-24 months. Before you do that though, try the method mentioned in the above posts. You may get lucky.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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