Missed flight departure due to airport technical problem

gallygirl

Caz3121 wrote: »

Airlines have ATC slots and if they miss a slot they can experience extensive delays so they would not wait for people.
How long it takes to get the bags off will depend on how long it takes them to locate them in the hold. All the paperwork will have been completed with the total passengers and baggage numbers and then, when they offloaded you and your baggage they will have had to redo all the paperwork. So even though you got there before departure it is not as simple as you boarding the plane, all the paperwork would need to be resubmitted which in turn to cause missed slot

We had a situation on an Easyjet flight recently. Someone had arrived at the gate with their daughter's passport. They realised well before gate opened and as they lived locally they were able to get home and get back again (don't know how they were allowed to do it but they were). Her friends were on board and were told she'd be allowed to board if she arrived before the suitcase was located. We could hear the hold doors being opened and closed and she was very lucky - it must have been in the last hold and she arrived just in time and was allowed to board. The airline staff said they would do whatever let the flight take off quickest. So I suppose cases had already been located in this instance.

OP hope you get some redress.