Santander nightmare

Ivor_Kemp

getmore4less wrote: »

if your mother is of sound mind a standard POA should do for now.

It will but it will just take a minimum of fourteen weeks to be registered.

Would have been nice to have known this before.

Ivor_Kemp

g6jns wrote: »

The legal problem is that as a third party you have no legal right to do any of what you want to without a power of attorney. This is different from the POA when a person is lacks capacity to act. You can, with your mother's consent, get a solicitor to visit her and get a POA signed so you can do what you need to do.

You are probably right but my gripe is that Santander indicated otherwise.

1. They said I could operate the account on my own online
2. They said I could use my mothers cashpoint card if I had the pin
3. They said I could cancel standing orders

getmore4less

Ivor_Kemp wrote: »

It will but it will just take a minimum of fourteen weeks to be registered.

Would have been nice to have known this before.

A standard POA do not need to be registered they can be done same day.

You are thinking of LPA which you don't need if she is of sound mind.

getmore4less

I still do not understand what is/was stopping your mother creating her own on-line access.

g6jns_2

Ivor_Kemp wrote: »

You are probably right but my gripe is that Santander indicated otherwise.

1. They said I could operate the account on my own online
2. They said I could use my mothers cashpoint card if I had the pin
3. They said I could cancel standing orders

I have told you the solution. Forget about your gripes the Santander for the time being and concentrate on the priority of resolving matters.