Letter from RBS, very confused

notatadignum

Hi

I've been with RBS for about a year. Due to some emergencies I went overdrawn by £90 (I don't have an overdraft though). There is nothing I could do about this until my payday next week.
Through the post I got two letters from them.
The first is headed "notice served under section 76(1) and 98(1) of the consumer credit act" It details how much I'm overdrawn by and says I need to arrange repayment. When my wage goes into the bank account, and covers the overdraft, will this class as repayment? The letter doesn't explain how else to repay, so I'm very confused.

The second letter tells me they are closing my savings account - which I don't use, but doesn't mention my current account. I'm not bothered if they do close it, but with the other letter I'm worried they'll close my current account even though it's not mentioned. I've tried phoning them, even though I get really anxious on the phone, and so far I can't get through

eskbanker

Yes, paying in any money that covers the overdraft counts as repayment.

And no, if they wanted to close your current account they'd need to inform you specifically of this.

notatadignum

Thank you, that's a relief

System

Sounds like closing your current account may not be too far off. You could ask RBS to put overdraft control on your account - it's a free service and should reduce charges.

I would also suggest opening a current account elsewhere incase RBS do close your account further down the line

Thrugelmir

notatadignum wrote: »

There is nothing I could do about this until my payday next week.

Then you should have made contact with your bank. Foolish not to have done.

notatadignum

Thrugelmir, I want to thank you personally for your helpful and non-judgemental comment. I know the fault was mine, the tone of your message really drove that home to me.

Personally, I suffer with depression and anxiety so speaking on the phone is almost like a phobia. I don't even speak to my husband on the phone

If you can't say something supportive/helpful, without judging people you know nothing about, perhaps it's best not to comment.

giblet10

Don't kick yourself, just open an account elsewhere - plenty to choose from and you won't miss RBS..

notatadignum

Thank you. It has been sorted with RBS through their online chat service, but I will bear in mind looking for a new account elsewhere

chambta

No bank is desperate for clients who go into un-arranged borrowing positions of course.

pmduk

notatadignum wrote: »

If you can't say something supportive/helpful, without judging people you know nothing about, perhaps it's best not to comment.

You may not have thought it, but Thrugelmir's comment was helpful. Keeping a bank aware of any such problems, shows good faith on your part.

notatadignum

And I accept that I should have done that, but I was asking for advice about the letter, as it was unclear, not a judgement on my behaviour prior to it. I made a mistake this month, for the first time, and I was panicked. Being told I was foolish didn't help me any