Can an internet only supplier charge for returns?

unholyangel

shaun_from_Africa wrote: »

The customer can return the goods and they can use a courier of their own choosing. It's just that they can't return goods in person.
This is no different to Amazon, Currys etc who allow you to return unwanted goods by post or courier but they won't allow you to turn up at their distribution depot to hand over the goods.



I didn't think that the "direct cost" clause was in the new legislation. (but I may be wrong).

It does explicitly state the consumer is responsible for the direct cost only.

(5) The consumer must bear the direct cost of returning goods under paragraph (2), unless—
(a) the trader has agreed to bear those costs, or
(b) the trader failed to provide the consumer with the information about the consumer bearing
those costs, required by paragraph (m) of Schedule 2, in accordance with Part 2.

(7) The consumer is not required to bear any other cost of returning goods under paragraph (2).

frugal_mike

shaun_from_Africa wrote: »

I didn't think that the "direct cost" clause was in the new legislation. (but I may be wrong).

It's still in there. Part 35 5):

(5) The consumer must bear the direct cost of returning goods under paragraph (2), unless...

shaun_from_Africa

Thanks.
I must admit that I looked through the reg's a couple of times and still missed it.

frugal_mike

shaun_from_Africa wrote: »

Thanks.
I must admit that I looked through the reg's a couple of times and still missed it.

I've done the same thing a few times. Perhaps it's not quite as intuitively ordered.

mije1983

zaax wrote: »

So whats stopping you turning up at their depot say you're a courier ?

Please note that we can only accept returned items from registered courier services,

http://www.victoriaplumb.com/info.html#returns

Hermione_Granger

zaax wrote: »

So whats stopping you turning up at their depot say you're a courier ?

Common sense probably.

What do you think would happen when they arrived at the depot and were asked for a copy of the consignment paperwork and were unable to provide this?
This is assuming that they were even able to get past any security or entrance gates without any proof of who they were.
Yes, they might be able to just leave the goods there but as they probably wouldn't have any proof of those goods being returned, they might not get any refund.

photome

Hermione_Granger wrote: »

Common sense probably.

What do you think would happen when they arrived at the depot and were asked for a copy of the consignment paperwork and were unable to provide this?
This is assuming that they were even able to get past any security or entrance gates without any proof of who they were.
Yes, they might be able to just leave the goods there but as they probably wouldn't have any proof of those goods being returned, they might not get any refund.

which is what I said earlier

gik

Ten minutes work on my laptop would give me a 'consignment note'. Refusing a delivery directly from a customer I would suggest is an unfair term or condition.

shaun_from_Africa

As the place in question is an internet based supplier, they may not people available to deal with customers who turn up or their insurance may not cover the public.

Any shop or business premises has the legal right to refuse entry to whomever they like (with exceptions to law enforcement and other similar people), so why do you consider it would be an unfair term?

gik

When I accept a delivery to me by a courier 'entry' doesn't happen. Also I cannot dictate how an item is delivered to me, yet the seller is able to dictate by whom and how I return it. That's unfair as far as I'm concerned.