Holiday Inn wont refund me - on a pre cancellation..

Meganjones

Holiday in hotel prebooked, nationwide credit card paid for it online......cc details were provided online...

They ONLY take the money next week (when the staying date is)..... so no money has been taken out yet.




The hotel is to be stayed in, in 1 weeks time, so book in advance.
Some personal family situation (which i don't want to go into right now has cropped up) - so have to be in a different area on that time....

It has Not been cancelled yet...


Holiday in do not refund you the money on cancellation...even if you do not stay in the room.



so where would we stand with the Dispute method ? via nationwide Credit card? what would be the procedure?


Dont stay in the hotel...


cancelling the ticket, online....printing the print screen for proof, and charging a dispute on the basis that that holiday inn weren’t considering a refund even though nobody will be staying in the room,



it can be cancelled now,

Then after that....
Wait until next week... when they take the ££ out of the card (as no refund will be given)



For a nationwide Dispute, would you advise this?

Cancel the reservation, take a screen capture of the cancellation on the webpage, and print it? -

and send this print screen as evidence that it was cancelled, and nobody stayed there.

Could the nationwide dispute team understand of the family situation and refund the money back themselves ? are they likely to be doing this ??


what else do you advise, keep emails as proof?

in which cases do Visa ccs offer dispute refunds, out of the nationwides' funding?
(after trying to attempt to get the money back from the hotel company that is )


what other tips are there for carrying out a dispute?

obviously Not staying in the hotel that night, and then asking for the dispute

~Beanie~

If it is in the terms & conditions when you booked that refunds are not given on cancellations, then you can't dispute anything.

susancs

Holiday Inn usually have an advance saver cheaper non refundable rate and a best flexible rate which is more expensive but allows for cancellation.

If you booked an advance saver it would have stated that the full rate would be charged in the event of a cancellation when you booked in both the rate description and in the terms and conditions you agreed to when booking online or if you booked the flexible rate it should have stated that you would be entitled to cancel with no charge (usually up to 4pm the day before the stay) in the rate description and terms and conditions of booking. If you booked the flexible rate you would be entitled to a refund.

Robin9

There's no dispute here with Nationwide or the hotel. It's you who made the contract knowing the T&C.

No dispute. No refund.

deanos

try and sell the room to someone else ?

pmduk

I can't see where the visa dispute comes in. You've booked and paid for a non-refundable stay, you pay for it. Simples. I can't see how the answer will change, no matter how many boards you spam this in.

johnmcga

If the booking T&Cs say you'll be refunded on cancellation, you should get a refund from Holiday Inn.

If they say the room is non-refundable, then you won't get your money back.

It's as simple as that.

Usually the cheapest rates are non-refundable — which I think is understandable, from a hotel's point of view.