Doc Martens Lifetime guarantee

angryoldwoman

My husband bought a very expensive pair of Doc Marten shoes in November with a lifetime guarantee,and the sole has just split on one. he got the box out to take them back to the shop and found a card that says he should have registered them within 60 days of buying them.
We went to the shop and the manager flatly refused to do anything and said he had to get in touch with the number on the registration form, because they were bought under the lifetime guarantee scheme. It was too late to do it today but he has been on the website and there is an admin fee of £20.
Is there anything anyone can suggest? When something has failed within 6 months of buying, surely it is the retailers responsibility to replace the faulty goods? I kept telling her that but she wasn't having it.
Any tips anyone?

wealdroam

angryoldwoman wrote: »

My husband bought a very expensive pair of Doc Marten shoes in November with a lifetime guarantee,and the sole has just split on one. he got the box out to take them back to the shop and found a card that says he should have registered them within 60 days of buying them.
We went to the shop and the manager flatly refused to do anything and said he had to get in touch with the number on the registration form, because they were bought under the lifetime guarantee scheme. It was too late to do it today but he has been on the website and there is an admin fee of £20.
Is there anything anyone can suggest? When something has failed within 6 months of buying, surely it is the retailers responsibility to replace the faulty goods? I kept telling her that but she wasn't having it.
Any tips anyone?

The six months you mention is not quite as you have said.

The Sale of Goods Act says that if a fault appears in the first six months after sale, then it can be assumed to have been present at the time of sale.
The seller needs to prove that the fault wasn't there at the time of sale or provide a remedy.

When did to return the goods to the shop?
It appears to be more that six months from the sale in November, so you will have to prove to the seller that the fault was there at the time of sale... in other words the problem isn't due to fair wear and tear or misuse.

Right... that's the six months out of the way.

A manufacturer's guarantee is in addition to your statutory rights under the Sale of Goods Act.
As such the manufacturer can impose conditions, such as registering the guarantee within a certain time, if he wishes.
There is nothing you can do about that other than read their terms carefully and see if that restriction really applies, or appeal to their better nature.
Speak to the manufacturer about that if the seller isn't being co-operative.

Now scroll up to the top of this thread and click on:

Consumer Rights "Give me my money back!"

angryoldwoman

Thank you. Yes I realised they were a bit more than 6 months. Thank you for your advice.