New EDF MyAccount website: Messages?

alanwsg
alanwsg Posts: 800 Forumite
Part of the Furniture 500 Posts Name Dropper
in Energy
Does anyone know where to view messages on the new EDF MyAccount website?

I received an Email saying "You have an important message regarding your EDF Energy account", but I can't find a message area anywhere.

The "Live chat" thingy is closed as well, so I can't ask them either.

Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    'Your messages' on the home page once you've logged in.
    But EDF's site is under rebuild (yet again) so I wouldn't be surprised if it's gone AWOL.
    No free lunch, and no free laptop ;)
  • alanwsg
    alanwsg Posts: 800 Forumite
    Part of the Furniture 500 Posts Name Dropper
    No, on the new site there is no "'Your messages" on the home page.
    At least, I can't see it!
  • lstar337
    lstar337 Posts: 3,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Website looks a huge improvement, but I can't find the messages section either.
  • faineant
    faineant Posts: 107 Forumite
    Part of the Furniture Combo Breaker
    Messages are available in Account Activity section.

    Anyone found if / where you can see the actual rates applicable to your tariff? Looked everywhere, thought it could be in Tariff Details but the actual rates remain elusive.

    Look and feel much improved though.
    If money saving starts to involve irritation or frustration the fine line between thrift and greed should be examined.
  • vuvuzela
    vuvuzela Posts: 3,648 Forumite
    Just had a look at mine. All the emails they have sent me are under the 'Account Activity' section on the left menu bar. When clicking this, there are a couple of drop-down menu options, one being 'messages'. Is this what you're looking for ?
  • alanwsg
    alanwsg Posts: 800 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Ah thanks ... found it now.
    That is not intuitive!
  • lstar337
    lstar337 Posts: 3,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    faineant wrote: »
    Messages are available in Account Activity section.

    Anyone found if / where you can see the actual rates applicable to your tariff? Looked everywhere, thought it could be in Tariff Details but the actual rates remain elusive.

    Look and feel much improved though.
    When you sign up to a tariff they send you all the details via post.
  • faineant
    faineant Posts: 107 Forumite
    Part of the Furniture Combo Breaker
    lstar337 wrote: »
    When you sign up to a tariff they send you all the details via post.
    Well of course they do, but wouldn't it be nice if you could simply log on to your account online at any time thereafter and find out important things about your tariff, such as the rate you pay for gas and electricity? Too much to ask?
    If money saving starts to involve irritation or frustration the fine line between thrift and greed should be examined.
  • frank777
    frank777 Posts: 296 Forumite
    EDF new improved website - MyAccount, Direct Debit Payments (Tariff Section) now show by default, collected on 1st of each month
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