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Faulty bed
Mickblue1
Posts: 2 Newbie
Can anyone help me please? My partner and I recently (6 months ago) bought a double divan bed from Kay & Co. And has since in several places developed an annoying "creak". We have contacted Kay & Co. On a few occasions to see what our options are but all they throw at us is "if we find no fault with the bed it will cost you £45.00 to return it"! There is obviously a problem with it or we wouldn't be emptying the four drawers and transporting it down the stairs of a three storey house! My concern is, what if they say there is nothing wrong after all this and it costed me £45 to get a faulty bed back? Who actually makes the decisions on the matter?
Very concerned,
Mickblue1
Very concerned,
Mickblue1
0
Comments
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You could get your own independent report if they say it's fine, and if that comes back saying faulty, ask for a replacement or refund plus costs.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Many thanks for the advice,
It really bothers me that we are being treated like criminals when all we want is fair play!
Who would I see about such a report anyway, someone like a carpenter?0 -
Did you try tightening up any screws/bolts before you get them out?
It's fixed the creaking on my Ikea bed before now.0
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