We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Sony Xperia Z1 Cracked screen/overheating

Options
Just wondering if anyone else had had issues like this;

My 3 month old Sony Xperia Z1 recently overheated and froze. I managed to get it working again but was a little worried.
One week later i pulled the phone from my pocket to find the screen had cracked!
I hadnt dropped it, it was in a bumper case I was at a loss as to what had happened but the phone was unusable.
Took into Virgin (my contract) to see if they would fix or replace. They quoted me £110 to fix the screen as this was accidental damage. I did explain i hadnt dropped it, but they wouldnt seem to understand. The screen is supposed to be hard to break Gorilla Glass!!

I contacted Sony and explained and was asked to send the phone back for inspection. A few days later i received a quote back from Sony repair centre for £110 for accidental damage! Or £14.40 to retunr the phone to me un repaired :mad:

Now after some research I have discovered this is a common fault and was even recently on BBC Watchdog.

Anyone have any advise on how i can get this sorted? I am now without a phone, paying £40 a month contact and I am pretty annoyed

Comments

This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.