not allowed to return?

green_pea_2

Hello, first post here

I guess this has been discussed before, I've actually already read a thread about a Dyson fan which mentioned the same clause (see below).

Non returnable under our Approval Guarantee, once installed or connected. Your statutory rights are not affected. See Returns section in our Help pages for more information.

Unfortunately, after a quick read online I can't say that I fully understand what this entails. It seems that the wise move would be to altogether avoid shops with the aforementioned return policy.

So, your opinions? Thanks in advance and please don't be all "we've discussed this a million times before", I'm just a student trying to buy kitchen appliances and I already had a hiccup today. Microwave delivered with massive dent, door not closing properly; reported it straight away, customer rep asked for photos , which I sent, but I haven't heard from them yet, after all delivery and checking of goods only happened today. I decided to call them again tomorrow though, just in case.

So now I'm scared to buy this fridge-freezer, despite the awesome price, because of this "non returnable" thing. Would that also include the fridge failing after a month or something?

:(:(

browneyedbazzi

The 'no returns' policy you mention only applies to returns for if you change your mind about wanting the product (whether that's because you just don't want it any more or because it doesn't fit your space etc).

Retailers cannot include terms and conditions in consumer contracts that affect your statutory rights (which cover you if goods are faulty/do not conform to contract).

wealdroam

green_pea wrote: »

Hello, first post here

I guess this has been discussed before, I've actually already read a thread about a Dyson fan which mentioned the same clause (see below).

Non returnable under our Approval Guarantee, once installed or connected. Your statutory rights are not affected. See Returns section in our Help pages for more information.

Unfortunately, after a quick read online I can't say that I fully understand what this entails. It seems that the wise move would be to altogether avoid shops with the aforementioned return policy.

So, your opinions? Thanks in advance and please don't be all "we've discussed this a million times before", I'm just a student trying to buy kitchen appliances and I already had a hiccup today. Microwave delivered with massive dent, door not closing properly; reported it straight away, customer rep asked for photos , which I sent, but I haven't heard from them yet, after all delivery and checking of goods only happened today. I decided to call them again tomorrow though, just in case.

So now I'm scared to buy this fridge-freezer, despite the awesome price, because of this "non returnable" thing. Would that also include the fridge failing after a month or something?

:(:(

That phrase you quote only applies for 'change of mind' type of returns.

See the bit that says "Your statutory rights are not affected."?
That means that if the goods are inherently faulty, then they cannot refuse to provide a remedy.

If you go to Very's Help pages (as suggested), in the Returns section says:

Sale of Goods Act 1979

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

green_pea_2

Oh right, thank you guys.

Before posting here, I did check the relevant Help page and read this bit that you quoted above. However I was still suspicious. I normally tend to trust my own eyes when I read something, but buying appliances online and having to deal with customer reps on busy phone lines just worries me.

Thanks again for the quick replies :T

unholyangel

green_pea wrote: »

Oh right, thank you guys.

Before posting here, I did check the relevant Help page and read this bit that you quoted above. However I was still suspicious. I normally tend to trust my own eyes when I read something, but buying appliances online and having to deal with customer reps on busy phone lines just worries me.

Thanks again for the quick replies :T

If you want added protection on purchases valued over £100 (and less than £30,000), pay by credit card - even if you're only paying £5 by card and/or paying off the balance straight away - you're covered by section 75 of the consumer credit act (which gives you the same rights with your card company as with the retailer and is handy when they go bust or refuse to help).

green_pea_2

Thanks for the advice! Paying with a Visa Debit card doesn't provide me with the same protection?

I remember that in the past I had used my Visa Debit to buy airplane tickets but the airline went bankrupt and ceased operations. The customers rep on their end advised I should dispute the transaction with my debit card provider. I went to the bank, filled out a form that said that the airline went bankrupt on this date when my flights were on this date, submitted the form and waited (for ages, it took 2-3 months) but got fully refunded.

sheramber

green_pea wrote: »

Thanks for the advice! Paying with a Visa Debit card doesn't provide me with the same protection?

I remember that in the past I had used my Visa Debit to buy airplane tickets but the airline went bankrupt and ceased operations. The customers rep on their end advised I should dispute the transaction with my debit card provider. I went to the bank, filled out a form that said that the airline went bankrupt on this date when my flights were on this date, submitted the form and waited (for ages, it took 2-3 months) but got fully refunded.

I think VISA debit card does provide protection but other debut cards don't.

The terms and conditions for the card should advise you.

Cornucopia

If you want full Section 75 protection, you HAVE to have paid with a credit card. (There are some extra rules about part payments).

Visa Debit voluntarily has some protection above the base level for other debit cards, but this is not as extensive as under Section 75.

wealdroam

Cornucopia wrote: »

If you want full Section 75 protection, you HAVE to have paid with a credit card.

Full Section 75 protection is also available with some other forms of credit.
For example, if, as seems likely, the OP is buying via a credit agreement arranged by the seller, then Section 75 protection may be available via that.

Cornucopia wrote: »

(There are some extra rules about part payments).

There are no extra rules for part payments with credit cards.
The rule is that at least some of the purchase price be paid by an appropriate credit method.

Cornucopia wrote: »

Visa Debit voluntarily has some protection above the base level for other debit cards, but this is not as extensive as under Section 75.

What does the Visa Debit Card protection offer that (say) Mastercard doesn't?

In fact the debit card chargeback systems offer more than Section 75 in some instances.
For example there is no minimum purchase price for chargeback, whereas each item must cost at least £100 for Section 75 of The Consumer Credit Act to be effective.
This is further complicated by the fact that Chargeback, rather than Section 75, can be used with a credit card if appropriate.


For more details on these, read:

MSE's Section 75 Refunds article

MSE's Chargeback article

sheramber wrote: »

I think VISA debit card does provide protection but other debut cards don't.

Sheramber, perhaps you should read that last article too.