Bad customer service or just bad customers.

crispy_chris

Money-Saving-King wrote: »

You say that but you're just making assumptions that they have nothing else to do than call you back.

There is obviously a difference, surely that's not rocket science to figure that one out!

Crispy_chris perhaps you should read this post particularly the bit I've highlighted in bold.

I can imagine if people don't call you back all the time there's probably a reason for that!

I'm not assuming anything. I fully accept people are too busy to speak to me, it's just that as a customer I think if I'm paying for something, a call back isn't too much to ask for. If it is, I would have much preferred an honest "you'll need to call us back in 2 hours" so at least expectations are set.

I think we're clearly unlikely to agree here. Clearly you work in a customer facing role and I don't. If you can't see how promising a callback and then not giving one is poor customer service I think our discussion has run it's course.

geerex

Powered_By_Pies wrote: »

I can. I did. Get over it.

I suppose the only question now is: arrogance or stupidity?

Money-Saving-King

crispy_chris wrote: »

I think we're clearly unlikely to agree here. Clearly you work in a customer facing role and I don't. If you can't see how promising a callback and then not giving one is poor customer service I think our discussion has run it's course.

I did not say that it wasn't poor service, I see your only attempt to try and prove your point is to make things up. My point is you accuse people of lying when it's quite obvious it's not a lie and volume of work will be the reason most people haven't had a call back.

crispy_chris

Money-Saving-King wrote: »

I did not say that it wasn't poor service, I see your only attempt to try and prove your point is to make things up. My point is you accuse people of lying when it's quite obvious it's not a lie and volume of work will be the reason most people haven't had a call back.

Ultimately though as the consumer volume of work is not my problem. My problem is someone promising me something and then not doing it.

I'm not blaming them if their time management skills are poor or if their company set unrealistic targets for them to meet. I'm simply saying that when people offer me callbacks, I refuse. I don't explain my reasoning unless pushed into it.

System

A couple of my friends work in supermarkets - one of them does Sundays. She always gets the same customers every Sunday at 9:50am 'Are there any tills open?' She or another colleague tell them that they have to wait til 10am as its the law in England.

Then at 4pm, its the same customers each Sunday that the duty manager has to direct them to the tills as the store is shut. Some customers protest.

Why can't these 10-12 customers learn such a simple thing as only can be served between 10am-4pm on Sundays?

It's not just my friend's workplace that has this, but remember earlier this year, a thread about customers turning up 10 mins before the shop closes to do a full week's shop.

That's bad customers, not service.

SlowCooker

Powered_By_Pies wrote: »

Customers as a whole are generally morons and are a micro-chosm of the bigger picture - that some people get a superiority complex over something and become arrogant and bigoted because they seem to think that their word is the law.

Everyone is a customer. We all have to buy things during our lifetime.

Powered_By_Pies wrote: »

If something needs to be replaced, you don't expect the replacement to be sent out before you even send the faulty product back - what if it had developed a fault through misuse and we can't send it back to the supplier for crediting? Then we're the ones out of pocket.

It amazes me when people think that because you work for a reasonably large company you can give everything away for free. How on earth do you think the company can make it's money if it did that every time? I couldn't walk into John Lewis and say " yeah, I bought a microwave from you and it's broken so I need a replacement, I don't have it with me and I don't have the proof of purchase, but just give me a new one for free"?

This is how Amazon solve a problem with a faulty product: they give the replacement/refund and then ask you to return the product within 30 days. So this kind of service does exist, but online only of course.

Powered_By_Pies wrote: »

To echo a comment made earlier in the thread, whoever developed the phrase 'the customer is always right' needs to be exhumed then shot, along with the customers who believe that line of tripe gives them any powers in their quest for arrogant dominance.

The customer is not always right. Maybe the slogan should be: the customer is a human being till proven a moron.

Money-Saving-King

SlowCooker wrote: »

Maybe the slogan should be: the customer is a human being till proven a moron.

Can't see that one catching on tbh!

Powered_By_Pies

geerex wrote: »

I suppose the only question now is: arrogance or stupidity?

Apparently both if we were to believe your posts, then again I don't get easily affected by what someone writes on an internet forum so your thoughts about me and my 'stupidity' are insignificant.

SlowCooker

Money-Saving-King wrote: »

Can't see that one catching on tbh!

Of course it won't. Would you buy from a shop in which you are judged and patronised? No, you would take your business to a place where "the customer is almost always right."

Money-Saving-King

SlowCooker wrote: »

Of course it won't. Would you buy from a shop in which you are judged and patronised? No, you would take your business to a place where "the customer is almost always right."

How? There is not a single business in this country which uses the slogan "the customer is almost always right".