Vent at Amazon

powerful_Rogue

Ordered an item yesterday to be delivered to a Collect+ location today via Amazon Prime.

Been checking the status all day, however at 1600hrs it updated to "Refused by customer, returning to sender".

Went to the Collect+ location to be advised the Yodel driver turned up without any identification and as such they have refused to accept the item.

Contacted Amazon, told they could investigate which would take 7 days, or offer a refund which will be processed in 2-3 working days.

Needed the item for early Wednesday morning, so Tuesday was the very lastest I could receive it. They cant send out a replacement, plus by the time the refund clears in the account, its too late to order the same item.

Asked whether the could credit the amount to the account so I could order again straight away and as such get it delivered on Monday, but they are unable to do this.

Must say im quite disappointed with the service, normally rate Amazon very highly.

shaun_from_Africa

The only time I've had problems with Amazon deliveries was when it was to a Collect+ location.
I ordered a shredder which was also shown as ""Refused by customer, returning to sender", and it turned out to be the case that the shop owner at the C+ location thought that the box was too big and would take up too much space in his store.

After I took this up with Amazon, they apologised, sent out another item immediately (to a different pick up location) and gave me a months free Prime subscription.

When you contacted Amazon, was this by phone or e-mail? as I've always found the people who man the phone service to be very helpful and it might be worth phoning (if not already done) and explaining the problem.

powerful_Rogue

shaun_from_Africa wrote: »

The only time I've had problems with Amazon deliveries was when it was to a Collect+ location.
I ordered a shredder which was also shown as ""Refused by customer, returning to sender", and it turned out to be the case that the shop owner at the C+ location thought that the box was too big and would take up too much space in his store.

After I took this up with Amazon, they apologised, sent out another item immediately (to a different pick up location) and gave me a months free Prime subscription.

When you contacted Amazon, was this by phone or e-mail? as I've always found the people who man the phone service to be very helpful and it might be worth phoning (if not already done) and explaining the problem.

Hi Shaun,

Spoke to them a couple of times on the phone and although they have been very helpful, their hands have been tied due to Amazon policies.

I sent a complaint to Amazon and received a reply back saying they are going to contact Yodel and attempt to have the item re-delivered rather then them sending it back to Amazon. However 20 minutes later I received an email saying they are processing a refund.

Emailed them back to try and clarify what is actually happening, just waiting for a reply.