We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
sent wrong item, won't send out replacement until they receive the original
PollySouthend
Posts: 396 Forumite
Hello,
I was sent the wrong item by an online shop.
Had to take a photo before they would look at the issue.
Now they say they have to receive the original back, process it and then a replacement will be sent out.
Seems unfair as I took the afternoon off to wait for the item and now will have to take two more afternoons off to wait for the collection and then the replacement. I paid extra to have it delivered next day and now I won't get the right item format least a week,
Do I have any rights?
I was sent the wrong item by an online shop.
Had to take a photo before they would look at the issue.
Now they say they have to receive the original back, process it and then a replacement will be sent out.
Seems unfair as I took the afternoon off to wait for the item and now will have to take two more afternoons off to wait for the collection and then the replacement. I paid extra to have it delivered next day and now I won't get the right item format least a week,
Do I have any rights?
0
Comments
-
You could always cancel. Although then you would have to wait on a refund.
Have you asked them to deliver the correct item at the same time they're collecting the old one?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Yes you do.PollySouthend wrote: »Do I have any rights?
Read MSE's Failed Delivery article to discover what they are.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.1K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247.1K Work, Benefits & Business
- 603.8K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards