We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Garage broke car, need advice

hankkosovo
Posts: 101 Forumite
TL/DR car has been in garage 5 weeks over the past few months to fix a problem they caused, they are now saying there is no problem and refusing to do anything, despite two different people at the garage verifying the problem. What are my options?
I bought a used car with 12 months warranty.
After a month or so, radio display started to fade and cubby hole wouldn't open, also a tire needed replacing so I booked it in happy to pay for the tyre and hoping the warranty covers the other stuff.
Drop car off and get turned away saying it's not been booked in. I leave then call manager, he apologises and send a guy to pick car up, I watch the guy drive my car off a curb and scratch the bumper. I decide to wait till I pick it up to verify if it actually was scratched.
Go to pick car up, tyre replaced, cubby hole fixed and new radio on order, all under warranty, booked in for future date to fit new radio.
Drive away, cubby hole still stuck and now the mirror is moving around it's self, and the bumper is indeed scratched.
Take it back in for radio and tell them about the above problems, they agree to fix them all.
Pick it up, cubby hole fixed, new radio missing all features, bumper still scratched, mirror still moving, parking sensors now not working.
Complain, take it in to show guy 1 the mirror issue, he verifies it, gets booked in to fix that and all above problems.
Pick it up, all problems fixed except mirror, tell me theres no problem with mirror, guy 1 who verified it says he never did, argue for an hour, guy 2 verifies the problem now, still say they can't do anything.
This point it's been in the garage 5 weeks over a few months, I've lost income, spent countless hours commuting to/from garage, my wife has been without a car for 5 weeks. Need advice on how to proceed?
I bought a used car with 12 months warranty.
After a month or so, radio display started to fade and cubby hole wouldn't open, also a tire needed replacing so I booked it in happy to pay for the tyre and hoping the warranty covers the other stuff.
Drop car off and get turned away saying it's not been booked in. I leave then call manager, he apologises and send a guy to pick car up, I watch the guy drive my car off a curb and scratch the bumper. I decide to wait till I pick it up to verify if it actually was scratched.
Go to pick car up, tyre replaced, cubby hole fixed and new radio on order, all under warranty, booked in for future date to fit new radio.
Drive away, cubby hole still stuck and now the mirror is moving around it's self, and the bumper is indeed scratched.
Take it back in for radio and tell them about the above problems, they agree to fix them all.
Pick it up, cubby hole fixed, new radio missing all features, bumper still scratched, mirror still moving, parking sensors now not working.
Complain, take it in to show guy 1 the mirror issue, he verifies it, gets booked in to fix that and all above problems.
Pick it up, all problems fixed except mirror, tell me theres no problem with mirror, guy 1 who verified it says he never did, argue for an hour, guy 2 verifies the problem now, still say they can't do anything.
This point it's been in the garage 5 weeks over a few months, I've lost income, spent countless hours commuting to/from garage, my wife has been without a car for 5 weeks. Need advice on how to proceed?
0
Comments
-
Go to another garage.:footie:
Regular savers earn 6% interest (HSBC, First Direct, M&S)
Loans cost 2.9% per year (Nationwide) = FREE money.
0 -
-
First bump0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.2K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.3K Spending & Discounts
- 240.7K Work, Benefits & Business
- 617K Mortgages, Homes & Bills
- 175.6K Life & Family
- 253.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards