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Lloyds claiming I have ran out of time
cazmc_2
Posts: 19 Forumite
Lloyds initially rejected my complaint so took it to the ombudsman last year after numerous calls checking up on this finally got a reply from the bank to say it was out of the period for taking the complaint further I've been in touch with the company g originally went with & they have sent me all paperwork from lloyds dates seen fine by me so going to write reply tomorrow
Anyone got any advice?
Anyone got any advice?
0
Comments
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On what basis are Lloyds saying you are "out of time"?
You need to be far clearer about the timescales involved.
When did you first complain?
How long afterwards did you approach the Ombudsman?
Did the Ombudsman accept the complaint referral?
Did you use a claims management company?0 -
Moneyineptitude wrote: »On what basis are Lloyds saying you are "out of time"?
You need to be far clearer about the timescales involved.
When did you first complain?
How long afterwards did you approach the Ombudsman?
Did the Ombudsman accept the complaint referral?
Did you use a claims management company?
Wot he sed0 -
It was 2012 July when I went through a management company this was when I first complained when the bank replied to say no g then went through ombudsman in July 2013 took till now to get a reply as lloyds been dragging there heals on dealing with complaint. Yes ombudsman accepted my complaint0
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What timebar are they trying to apply?
Three years from first being notified or that you took longer than 6 months to refer it to the FOS?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Can you explain how you were able to refer your complaint to the Ombudsman a full twelve months after your initial complaint was rejected? Normally, FOS only allow six months from the date of rejection.Yes ombudsman accepted my complaint
Rather than drip feed us information, why not post the whole story?0
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